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Sites back up!!

I know what the problem is! The salt on Board 7 has gone beyond critical mass and the whole site ASPLODE

Whoot! Two avatars in a week what with the CC one as well!

Whoa... did it actually work? Sure looks like it. Your Petpet has been transformed. Imagine that.

It's been a while! Habitarium and Key Quest are gone though. So sad. u_u Anyway, I'm currently giving away some old pets on my side accounts so I can condense everything, so I'll be posting those up soon on the proper board. Happy trails everyone! And good luck on your Neopet adventures.

Mine is down too. On a side note just before it went down I won a sandtravaganza scratchcard in the kiosk! That made my day. Especially since I haven't won anything extravagant in a LONG time!

yes this happened to me too, on the donation page it says i have over 6000 points but when i go to the prize shop it says 0!!!! aashshdhd. my 500 free points were gone before that and i haven't been refunded for the price decrease. I agree, i'm not donating any more until this dlkjasdkhf is fixed or whatever. and now their server is down! those poor people must be running around screaming This post has been edited by a member of staff (Duma) because of a violation of the forum rules. Please don't double post. Use the 'Edit' button or Multi Quote to reply to more than one post at once. Per the reason above, please review our SPAM rules.

So you may have lost the 500 points unless TNT restores them. That seems to be a common glitch in and of itself. The prize shop versus the declutter quick stock discrepancy appears to be a completely different glitch and was likely caused by them messing with the quick donate page for most of the day. I imagine they are being swamped with tickets about it. Save your screenshot and if they are not restored in a couple of days, send in a ticket would be the advice I'm going to be following. You've got proof of your actual points and it gives them a bit of breathing space to deal with this next screw up in a catalog of errors...

There's a glicth. My points are showing correctly on the quick donation page but as zero in the prize shop. Someone coded something badly. I assume. I know nought about coding! @Duma However you'd have thought they'd have learned by now that if they bother to communicate in advance then people don't get anywhere near as het up about things. So instead of letting people prepare by diligently purchasing Sticky's, they could have hit that early - like six to eight months ago - and said that they would be closing that loophole. They probably also ought to have either reduced all snowballs or perhaps reduced Stickys to 3 or 4 points instead of a measley one. I've never done CC before either so whilst I was looking forward to the perks, I never had them to lose them if that makes sense! But again, communication six months ago rather than letting everyone prepare for an event that has been overhauled in a way that removed what a lot of people were looking forward to would have been far, far better. You say they don't have to give reasons, but I'd disagree. If they are fundamentally shifting things in an anticipated event then they have to be ready for the fallout if they don't communicate these changes in advance with their customer base. People spend a lot of time and money on the site... and it's a basic customer support thing to announce these sort of shifts in advance. If I behaved like this at work, reducing all the hard work my sites put in, I'd be up on a disciplinary. I get that you sometimes have to make unpopular decisions. But it is always best to be open, transparent and honest as far in advance as you can. The glitches are annoying and had they been the only issue, that's all they would have been. An annoyance. However, in combination with the rest of this mess they are being seen as the straw that breaks the camel's back.

Did either of you claim your 500 and then donate again? Apparently that's causing some glitches where it removes the five hundred as soon as you donate another item.... so some people ended up with negative points. EDIT: check your total on the NP quick donation list. Mine on the prize shop is zero but the correct total is showing in the NP donation section:

I've never seen that either! Nice luck!

"Sticky Snowballs for 25 NP shouldn't give 8 points, but Icy Snowballs for 5 NP should give 6 points." - The Neopets Team

- Waiting to get my point difference - 500 Free Points are non-redeemable at the moment - The Capsules should be Trade-able - NP Quick Donation is not working

I think it's easier to just do it from your inventory and then go to the machine page, at least until they fix things.

The quick donation page is completely down right now... so maybe they are fixing something. Or maybe not. Who knows!

I've actually just sent them a message on Facebook to almost exactly that affect: "Hi Team, Can I respectfully suggest that you move your Charity Corner forum post update to the main news field? Most people were thrown for a loop by the price change on the prize changes, because the first - and often only - place we check for news is... well, the news feed. Certainly it would never have occurred to me to check a random branch of the forums when I never go on the forums unless it's for NC trading. I only discovered the forum post because somebody off site mentioned it. I'd also note that whilst many of us will be pleased with the lowering of prices for prizes, you need to address refunding those who already bought their prizes. It takes a significant amount of time to deposit thousands worth of points at 15 items a go, and those individuals who bought early will be even more disheartened to see their points wasted in this way. (No specific ticket number; I hadn't redeemed my points so don't need refunding. Just a note that there may have been better ways of communicating this change to your players.) Communication is the key thing here and it has been rather lacking in honesty. You could have communicated the anticipated change to the snowball situation six months ago, and your dedicated fanbase wouldn't have spent the time and effort in setting timers and ensuring they visit the Healing Springs as many times a day as possible. Instead it was communicated in a brief FAQ released on the day of the event starting. It wasn't rocket science to realise just how badly that would go over with people who have spent the better part of twelve months actively prepping for this anticipated event. A little communication - proper communication, not a post in an area of the site that most of us don't even know is there a day after the event starts - goes a long, long way. Make your fanbase feel appreciated, because currently I can see a lot of disappointment, anger and resentment leading to people cancelling their Premium and potentially leaving the site for good. Many thanks."

Really glad I didn't redeem any points yet! And I'd like to say I'm shocked they didn't announce the price changes but I'm not. For anyone else who's donating a ton of stuff and sick of clicking a bunch, check out /u/diceroll123's userscript on the neopets subreddit! It simply selects the last 15 items on the quick-donate page so you don't have to!

It's really, truly, seriously down now. Kind of worrying but maybe they've doing it to fix the multiple CC errors?

Its also down for me n my man! i hope it gets fixed soon!

It's down for me as well; I'm getting a 504 Gateway Error. Probably took it down to try some fixes...

Is Neopets down for anyone else? One second I was entering a contest and now the whole website tells me Error 543, the website is currently unavailable. Does anyone else think it might have to do with the glitching in Charity Corner? A side note, anyone else want to see Scrap appear with the Captain in Charity Corner. He was always one of my favorites from the comics.

I went to check out how many points I had for the Charity Corner prize shop today and they were all gone. Zero points. I had 1000 yesterday. Anyone else having this problem?

Ray's trotted out and old fave here! The ray is fired at misterFloo... ... and she changes colour to Starry!!