hrtbrk Posted August 1, 2022 Share Posted August 1, 2022 An important update about the Neopets Data Breach was released by TNT earlier today. They have confirmed that they have successfully patched the security risk and are forcing all users to change their password. You will be prompted to do as such upon visiting the website via a password reset request sent to your email. If you do not recall your email address, you will need to submit a ticket. If you type in your username on the reset page and it says it is invalid, make sure you type it exactly as it appears on Neopets- it is case sensitive. Quote Dear Neopians: We wanted to take a moment to provide you with an update since our update on July 20th. As we previously communicated, Neopets was alerted on July 20th to activity indicating unauthorized access by a third party to portions of our IT systems. Upon investigation, we took immediate steps to shut down further access to the affected systems and we have not seen any unauthorized activity since that time. We reported the event to law enforcement, and began working with external cybersecurity experts to investigate the event and determine what happened and what data was impacted. As a matter of course, we do not collect or store payment information and do not have evidence that it was impacted. Once the investigation has concluded, we will share additional information, as appropriate. Our team is working around the clock, deploying additional safeguards onto our systems, including enhancing monitoring of our systems, reinforcing our security practices, and actively reviewing systems to enhance security controls and all security protocols. As a reminder, neither Neopets or its employees will ever ask for your login information. As a precaution, we are taking steps to protect users’ accounts, so when you next visit Neopets, you will be prompted to change your password and we are currently working on adding multi-factor authentication to better safeguard your account access. We appreciate your understanding and patience during this event and are committed to supporting the Neopets community. We invite you to reach out to us through our normal support channels with any questions or concerns you might have regarding this incident or the security of your account. Quote Link to comment Share on other sites More sharing options...
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