What's the deal with the somewhat frequent 'troubleshooter unavailable' notice? I presume it's the ticket system being down because I get a blank screen when I try to open a ticket to submit an issue. I got this a few days ago as well, just kept trying until it became available later on that day.

What's the deal with the somewhat frequent 'troubleshooter unavailable' notice? I presume it's the ticket system being down because I get a blank screen when I try to open a ticket to submit an issue. I got this a few days ago as well, just kept trying until it became available later on that day.

 

Ladythorn52 I have experienced that too and also found that it worked after waiting awhile and trying again. At first I thought it was caused by my using Firefox as a browser, but Firefox has been the only way I can access the ticket system.

 

My guess is that the ticket server/system limits the number of people logging on to the ticket server and then gives the "unavailable notice" or busy signal once the limit has been reached. Then when one person finishes typing up their ticket or reading the message from one of the tech helpers/administration then logs off the ticket server, an opening is created and someone else can log on.

 

Again, it's just my guess & I hope that it helps. :)

I'm having trouble fighting at the dome now, is anyone else having this problem? (actually loading any Neopets page)

 

All other pages load normally, the Neopets pages won't load. On the lower left of my browser it just says "Connecting..."

 

Edit: I got the Neopets page to load but HTML only.

I can't do quite a few things on my account.

 

I can click on the Battledome, but the opponent page never loads, I can't do the healing springs, and I can't feed my pets. Is anyone else having this issue? x__x

I can't do quite a few things on my account.

 

I can click on the Battledome, but the opponent page never loads, I can't do the healing springs, and I can't feed my pets. Is anyone else having this issue? x__x

Try clearing your cache or restarting your internet connection. I'm not having any issues doing anything on Neo.

I can't do quite a few things on my account.

 

I can click on the Battledome, but the opponent page never loads, I can't do the healing springs, and I can't feed my pets. Is anyone else having this issue? x__x

Seems some people have been having this particular issue. I'm not sure how to fix it and haven't gotten it but clearing the cache and/or restarting one's browser might work.

I can't do quite a few things on my account.

 

I can click on the Battledome, but the opponent page never loads, I can't do the healing springs, and I can't feed my pets. Is anyone else having this issue? x__x

 

I am having the exact same problem one my account. However, I had my fiance log in to her account on my computer, and everything worked fine. Especially considering that I cleared all caches and restarted the browser, it all points to an account-specific problem on the Neopets side.

 

I am having the exact same problem one my account. However, I had my fiance log in to her account on my computer, and everything worked fine. Especially considering that I cleared all caches and restarted the browser, it all points to an account-specific problem on the Neopets side.

Hmmm....I remember something like this happened a long while ago, where only people with usernames that started with certain letters were effected. :/ Maybe it's one of those things again?

Hmmm....I remember something like this happened a long while ago, where only people with usernames that started with certain letters were effected. :/ Maybe it's one of those things again?

Does your Neopets username start with a number or special character?

 

I would just really like to be able to Battle/Heal again... My pet isn't hungry yet, but I don't want him to starve!!!

 

Update: I was able to log a Support Ticket with Neopets using Firefox. I included screenshots from Healing Springs, Battledome, and feeding my pet. I will post on here once I get a response.

Does your Neopets username start with a number or special character?

 

I would just really like to be able to Battle/Heal again... My pet isn't hungry yet, but I don't want him to starve!!!

 

Update: I was able to log a Support Ticket with Neopets using Firefox. I included screenshots from Healing Springs, Battledome, and feeding my pet. I will post on here once I get a response.

Well, last time, on my very old account-- I believe the letters effected were K, P, and L-- there were a few more, I believe. My account name starts with P. I really need to heal, my pet got sick with Blurred Vision and she's on 2 HP. I hope you get a response soon!

Well, last time, on my very old account-- I believe the letters effected were K, P, and L-- there were a few more, I believe. My account name starts with P. I really need to heal, my pet got sick with Blurred Vision and she's on 2 HP. I hope you get a response soon!

Same! Sneezles and 1 HP...

 

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Well, last time, on my very old account-- I believe the letters effected were K, P, and L-- there were a few more, I believe. My account name starts with P. I really need to heal, my pet got sick with Blurred Vision and she's on 2 HP. I hope you get a response soon!

My account starts with B and I've been stuck in limbo too...who knows what is actually going on...merp.

If the glitch is only affecting certain usernames starting with certain characters, it appears that the letter G has been affected too. It might be a problem with TNT's code.

Mine starts with a G and I have been having the same problem for a few days as well. I've already sent a ticket in so hopefully we'll get a fix soon. :/

 

EDIT: ^ sneak

^ 0u0

Hmmm....I remember something like this happened a long while ago, where only people with usernames that started with certain letters were effected. :/ Maybe it's one of those things again?

Was there some sort of plot/event/war happening when this glitch struck? There might be some sort of tie-in.

Are other people able to get in right now? I've tried on my main and a side a few times both and after in enter my username/pw, I get to the http://www.neopets.com/login.phtml page and it's blank. I'm not having issues with other sites so I don't know if it's my account(s) or a general thing.

Turns out I already got a response to my ticket:

 

Thank you for writing in!

 

We apologize for the current page loading error that has befallen Neopets. Our developers are busy working on a solution (sweeping out meepits from the neo-gears!). Once we have the issue resolved we will let you know!

 

Just hold tight and thanks for the feedback :)

*holds tight*

Thank you!! I knew the smart people on here would have an answer. :)

^ 0u0

Was there some sort of plot/event/war happening when this glitch struck? There might be some sort of tie-in.

I don't remember, actually. c: I know there was *something* going on, but it was such a long time ago (around 9 years ago, maybe) that I don't remember. *old newbie here*

 

I'm glad the TNT knows about the issue at least!

Is anyone else having trouble with the games room? Games simply won't load for me.

 

Edit: I've tried in both Chrome and IE, and it doesn't work in either.

Is anyone else having trouble with the games room? Games simply won't load for me.

 

Edit: I've tried in both Chrome and IE, and it doesn't work in either.

They don't work for me either - the actual flash doesn't load, but the rest of the pages do just fine. They don't work in any browsers. :/

The flash games don't load for me, either. It just shows a gray box. Which is strange because I was just playing one (Magax) several hours ago. I'm using Firefox.

I went to check if my battledome became glitched as well, but it's still working just fine. I wonder what's going on. D:

The flash games don't load for me, either. It just shows a gray box. Which is strange because I was just playing one (Magax) several hours ago. I'm using Firefox.

I went to check if my battledome became glitched as well, but it's still working just fine. I wonder what's going on. D:

 

Probably still related to the server move from Viacom's to Jumpstart's.

I have bouts of slow loading a few times a day. Is anyone else affected?

Been having slow loading over the past few days.

 

@beruichi: Just noting that the Battledome isn't flash based.

A lot of users have reported that they're having issues loading flash games, the battledome, doing faerie quests, use the healing springs and feeding their pets. So if you've come here to ask - no it's not just you :) Not sure why it's only affecting certain users, because I can do those things just fine...