Official Neopets down/having issues board

[Spritzie]

As you may have noticed, Neopets has been having an abundance of issues today all over the site. (Which they're working hard to fix.)

This is a thread that you can post on now, or at any time in the future, if you're having issues with Neopets and want to know if anyone else is as well. This way, you can come to this post and not have to hunt for a thread on the subject.

Please post here instead of starting a new topic. Also note, this is a thread for the discussion of issues happening on the site, and isn't meant to be a general chat board while it's down or experiencing issues, so please stay on topic.

This topic has been edited by a member of staff (Spritzie).
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Per the reason above, this topic has been PINNED.

Having issues playing Shockwave games? Shockwave game errors and help can be found on this thread: https://www.tdnforums.com/topic/48456-shockwave-games/

[Guest little4lupe]

I don't know if it was just me but about ten minutes ago I kepy getting my browser's 'Page cannot load' error whenever I tried loading anything on Neo. I hope the problems are fixed soon.

[Rune Valentine]

I'm having a problem with my auctions. My stuff is stuck there, no auctions are being ended. I *really* hope this is just another issue they're going to fix because I have quite a bit of NP in there right now, grr!

 

Other issues:

- Habi and KQ not loading

- Shops not restocking

- Random pages dying

- Food Club results not out

 

It makes sense to me that all the "timed" stuff aren't going to happen, but still, this is frustrating. ;__;

[Alice ☮]

TNT did post an announcement on their board earlier today, but they've since shut down the boards >_<

[hrtbrk]

Snarkie tweeted eariler in the day that there was some hardware that failed. Could take the rest of the night.

[maidela]

Yeah, all these problems adding up sucks for us but imagine how much it sucks for them! We just sit here and wait while they're probably going crazy over there :P I'm terrible at coding but from my understanding it seems that they tried to add a new code or change one and it messed up other things. It's comparable to a wooden bridge where one of the support beams broke down and now the whole bridge is wobbly. It might also be that their servers are getting too old/too crowded.

[Tedhaun]

Also, all the flash games except for the Wheels (Wheel of Mediocrity, Wheel of Excitement, Wheel of Misfortune, etc.) are not working at the moment, which can be a pain for anyone making some daily profit.

 

All PHP games (Dice-A-Roo, Bilge Dice, etc.) should still work by the way.

 

Keep in mind further Neopets is down or having technical difficulties topics will be locked by a moderator.

 

Here's the announcement in case anyone missed it (knowing that the Neoboards are downed due to hardware failure):

 

Hey, Neopians. You've probably noticed some weirdness on the site today. We're posting to let you know it's being worked on! This has nothing to do with the little surprise we had planned for today. It's just some AWESOME timing. (That was sarcastic.) What's actually happening is a hardware issue that's affecting different things - mostly anything that's scheduled to run on a timer. (For you techies, the crons are very confused at the moment.) Restocking, Habitarium, trophies, games - if you see anything wonky, you can probably attribute it to this issue.

 

Hooray! No, wait. The opposite of that. Booooo!

 

We have no ETA for you at the moment. What we do know is that it's affecting sync so News may be delayed, and it might also affect the launch of our surprise, too. As soon as we have more information, we'll let you know. Thanks for being patient with us! We hope they'll have it worked out soon.

 

- The Neopets Surprise Roo-ining Team

[Ravenlovesneopets]

*shiver* I'm going crazy man.... No games, restocking, Habitarium, KQ......

 

My guild boards are slightly acting up. Multiple copies of every post come up. It's hard enough to chat, with the page crashing every five seconds.

[groovyjenny]

I am so glad that I am not the only one who is having problems. I was having a mini panic attack when I saw that my habitarium wouldn't load. Guess I will be doing homework tonight instead of neopets! I'll be checking in ever so often to see what's going on!

[Aalnius]

I'm having a problem with my auctions. My stuff is stuck there, no auctions are being ended. I *really* hope this is just another issue they're going to fix because I have quite a bit of NP in there right now, grr!

 

Other issues:

- Habi and KQ not loading

- Shops not restocking

- Random pages dying

- Food Club results not out

 

It makes sense to me that all the "timed" stuff aren't going to happen, but still, this is frustrating. ;__;

 

world challenges arn't working either, i got early today (well sorta fire alarm went off) and the new king roo event hadn't happened :(

[groovyjenny]

I also wanted to note that I tried to book my pets in the NeoLodge and they're all still "checking in" and "dying." :( Hopefully this error will be fixed asap!

[-Ryan]

Lol i'm suprised theres no hacker conspiracies yet.

[playdan1]

Man! My games won't load...but dice-a-roo works and it stars King Roo!! (I was hoping it would give me a jump on whatever surprise Neopets keeps talking about :shiftyeyes_anim: cuz they keep mentioning him)

[chibi_chibi_tsukino]

Lol i'm suprised theres no hacker conspiracies yet.

 

Lol, that was my first thought! The must have been hacked!

 

Probably not though.

[maidela]

All I'm hoping for at this point is that the problem will be relatively fixed by tomorrow! Not having habi or games for a day is pretty bad, I don't know if I can go without it for a second day.

 

Speaking of technical difficulties, didn't neopets have an episode not so long ago where the whole site was practically down?

[April]

I had a panic attack about Habi as well.

I do hope this is fixed soon, as I am saving like crazy for a Faerie Paint Brush! DX

 

And I find it sad that the site goes down so much a board is needed. XD

[Varietypack]

I wonder if it really does have something to do with the "surprise"

 

although probably not.

[groovyjenny]

C'mon Neopets, get loading back to normal.

& I really thought at first that it might be a hack by someone!

Hopefully the King Roo surprise, or whatever it is, will not be delayed much longer!

[barkie]

I am nervous as I am on the last 24 hours of Plushie Tycoon game for this month and my store has sold no plushies today I am waiting for this so I can load the final jobs from my warehouse to get to above the required score needed for the avatar and trophy( and more important to me the avatar)

[FirstBornTriplet]

"he NeoBoards are currently down because something a sploded. Our DBA monkeys are looking into it and are hoping to have it fixed shortly. Hoorah for DBA monkeys!

 

In the meantime, you can play games and stuff. Or um... go outside. :O"

 

Yeah because going outside in the middle of the night is just what I think I should do. Well not middle but close to 10:30

 

 

Question, anyone know when TNT is going to fix this.

[kirmytt_87]

same here FirstBorn

I thought my account was frozen (on the account of I do have a tendency to do at least 5 to 7 basic jobs a day), but then I realized that I couldn't even play Tyrannian Mini Golf, so I knew there was a serious problem going on

[maidela]

I am nervous as I am on the last 24 hours of Plushie Tycoon game for this month and my store has sold no plushies today I am waiting for this so I can load the final jobs from my warehouse to get to above the required score needed for the avatar and trophy( and more important to me the avatar)

 

Oh wow, it would really suck if you lost every effort you put into this because the site is having problems :(

 

Question, anyone know when TNT is going to fix this.

 

I'm sure they're trying their best to make things work but it's not always simple.

 

You don't get frozen for doing jobs at the employment agency as the daily maximum is 10 per pet.

 

 

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[Lady Lyuba]

I went on to feed my side account pets at the Soup Kitchen and I kept getting the false offline page. Didn't play much today.

[skrutt]

Im having an issue with the site. Have had it for a couple of days, and my bf too. Not sure if this is something new, or if other people have it too. But sometimes on the site (doesnt matter where) you have to refresh the site, or go back and click on the thing again for it to work. For expample, I go to Fairyland and when I try to click on Healing Springs, there is no link, just text. So I go back and click on Fairyland again, and it all works just fine.

 

Not a big deal, but pretty annoying if you are in a Battledome fight or something.

[pang]

Why did my last reply go missing?

 

Anyway, for the things not work.

-habitarium

-all flash game

-trophy money missing

-no basic job

-altador king daily prize

 

You don't get frozen for doing jobs at the employment agency as the daily maximum is 10 per pet.

 

??? I thought the max job per day is 5. And it is per user, not pet.