buggyeyes

It sometimes takes a while for prize shops to open (especially with another event (the Altador Cup) going on at the same time). Once it does open, it'll probably be open for about a year (until right before the next Charity Corner), so you definitely didn't miss your chance to collect your perks. Don't worry, there will be posts on here as well once the shop opens and people are collecting their perks, so you won't miss it.
 
*Edit: I just read on JellyNeo that the perks shop has been open, but has closed again, because the perks aren't working correctly at the moment. (My bank bribery perk from last year's CC (which I only activated a few days before this year's CC started, and which is supposed to last for a whole year) has suddenly stopped working as well, so I'm guessing that's related to this issue.)

Neopets is doing work in the image server the hosts all the pet pictures and it is happening to everyone. A lot of people are speculating that it has to do with how they plan on changing Customization from Flash to something else (but of course we have no proof of that for sure).
 If the Cog stays for too long, you can try customizing your pets for their image to return to normal ?

His response to me today puts him right up there with the people who deny global warming.

Yeah, not impressed with you, Your Majesty, pfft!

Yeah, I just stay on whatever tab I'm on when doing any sort of wheel thing on neopets to avoid complications but it still happened anyway which was odd
It's so strange because it happened to me the past two days but today I tried having literally no other open tabs, neopets or otherwise and it granted me my reward first try with no complications so I dunno why it's Like That but at least I seem to have found the solution. Trudy demands my full attention for her surprises lol
Thank you! As I said to Duma in this post here, I seem to have found the way to fix it, and since I'm not 100% sure it's not just an issue with my laptop I'm gonna refrain from submitting a ticket and just do my workaround. I appreciate your well wishes and hope you have problem-free spinning! ☺️

Mine will keep on spinning if I go to another tab. As long as the other tabs are in the background it's fine. If I do go to another tab it will just still be spinning when I go back to Trudy's tab. If I wait a little it will stop spinning and I get the popup with the amount I've won. Never happened to me that when clicking the popup with the amount that I didn't get it.

That happens to me if I switch tabs while Trudy is still spinning. If I just stay on that tab until it shows me my prize, it works fine!

I had an odd happening a few days ago with Trudy's Surprise. It surprised me when I went to spin it, and it acted like I already had when the page loaded. I was worried it had glitched/reset (again). But the very next day all seemed ok with it and since... at least for me. THANKFULLY it didn't reset back to "Day1". Because I visit Trudy's surprise daily, and I was only about 10-12 days away from the 25th day's payout. Now I'm down to waiting for 4 more days until the big payout. (So I guess it was more than a few days ago, more like a week ago. lol)
When in doubt, you can always try sending a ticket to TNT to ask them about any glitch you might come across. I hope Trudy's Surprise works glitch-free for you soon!

That happened to all of us due to Daylight Saving Time in Neopia. I'm glad that even though the bug isn't fixed yet at least it's not that broken anymore that it gets a reset for everyone.

Yeah, that happens to me a lot too and it's annoying. What works for me is to not open/load any other pages on the site while the wheel is spinning. Basically just wait for it to stop, then close that tab and that should do the trick... maybe? At least that works for me. Hope it works for you too!

I get impatient with it after I have spun the wheels while ads are loading so they barely move. I never check if i get a prize, but I do get the comeback tomorrow message.

Hadn't had that yet either. At least you were allowed to spin until you actually got the np!

I have had glitches with Trudy's Surprise, but not that one, no.

I believe you usually get an automated NM when you win? But I rarely play and I think the last time I won was some ten years ago so I'm not positive.

It is automatically entered!  Nothing to worry about or do.  

I'm actually surprised and very impressed it's been "fixed". Well, meaning I was on Day 12, yesterday, and today it is Day 11 - will not be losing my streak. It only seems, for now, to be "broken" when we (US) go(es) to "Daylight Saving Time" (jump ahead one hour). I remember last November, when we (US) went back to "Standard Time", Trudy's Surprise didn't "glitch". So, it looks like JS/TNT is trying to fix it.
EDIT: Look's like it's official. I was reading today's (15 March 2019) Neopian Times Editorial (Issue: 859, 15th day of Running, Y21) and it seems Donny has it fixed:
ref: http://www.neopets.com/ntimes/index.phtml?section=editorial&issue=859
Hopefully, it will not happen, next year.

Same here, I got 19k today but the bonus item reset to 7 days (and I was supposed to get it today, bummer, but at least I got my neopoints~)

I had no idea this was even an issue every daylight savings time, so this thread at least helped me understand why it "randomly" broke yesterday so thanks for that info y'all ?

Apparently they made a fix 
I got 18500 NP 

i came here to post about it 
yeah apparently there is no fix
i was 2 days away from my 100k (like in those movies - dramatic music plays whenever a cop is shot down and he's 2 days away from retirement) 
tell my wife & kids .. ur daddy died broke .. with no NP to feed his 'Pets 

I had 187 items in my closet and when I pared it down to 149 it let me load it without crashing, thank you so much for the tip!
Thank you to everyone else who offered tips as well, I really appreciate it!