Sciurus carolinensis Posted August 30, 2019 Share Posted August 30, 2019 My account isn't frozen, as I can still log in on my phone. I was trying to switch to my side account after accepting a faerie quest. As soon as I hit the log in button, I got this notice. Tried to log back to my main account and got it again, so I'm stuck. Is this happening to anyone else? Edit: I'm back in. No idea what happened. But it's all fine now. midnight_spell360 1 Quote Link to comment Share on other sites More sharing options...
Scoobert_Doo Posted August 30, 2019 Share Posted August 30, 2019 I saw a few posts about the same issue, on the "Help" Neoboard. A HTML 403 error, usually, means "forbidden". Not sure if JS/TNT was doing something in the background, but, it seems it was only temporary, or they fixed it. midnight_spell360 1 Quote Link to comment Share on other sites More sharing options...
midnight_spell360 Posted August 30, 2019 Share Posted August 30, 2019 Oh thank God! I am getting that message too! I can't get on main or my sides and was getting that message too and was freaking out. I have been upfront about my side accounts, they have Trudy's Spin turned OFF, no shop, no doing dailies-only battledome and NC free giveaways. Not even putting a Lab Ray map on those sides even though a lot of my guild mates are having 2nd Lab Rays on their sides. Quote Link to comment Share on other sites More sharing options...
splitting Posted August 30, 2019 Share Posted August 30, 2019 It's still happening for me, can someone who fixed it tell me what they did? Quote Link to comment Share on other sites More sharing options...
Sciurus carolinensis Posted August 30, 2019 Author Share Posted August 30, 2019 27 minutes ago, splitting said: It's still happening for me, can someone who fixed it tell me what they did? I just waited, it lasted less than half an hour. By the time I'd completed the quest on my phone, I was able to get back in. Good luck. I hope it works for you soon. Quote Link to comment Share on other sites More sharing options...
Scoobert_Doo Posted August 30, 2019 Share Posted August 30, 2019 Per this topic, on the "Help" Neoboard, it should now be fixed: http://www.neopets.com/neoboards/topic.phtml?topic=160122051 Quote This should all be fixed now but please contact support by sending an email to [email protected] if you still have any issues! THANKS!! That is from tnt_darigan_ferret, who is a member of "The Neopets Team". So, if you are still having issues/unable to login, please open a ticket, as mentioned. You can try clearing your browser's cache (temporary Internet files), but it may not help. Heard rebooting was what some other Neopians did. Quote Link to comment Share on other sites More sharing options...
Angeló Posted August 31, 2019 Share Posted August 31, 2019 I can't log in to Ghoul Catchers on my phone Quote Link to comment Share on other sites More sharing options...
Scoobert_Doo Posted August 31, 2019 Share Posted August 31, 2019 4 minutes ago, Angeló said: I can't log in to Ghoul Catchers on my phone Yep. That is being reported, too, on the "Help" Neoboard: http://www.neopets.com/neoboards/topic.phtml?topic=160122529 Not sure if the two are related or not. But, may want to open a support ticket via [email protected]. Quote Link to comment Share on other sites More sharing options...
alohadiscordia Posted August 31, 2019 Share Posted August 31, 2019 i could log in just now but played for about 20 minutes before I realized I didn't get any NP for it :( sigh Angeló and Scoobert_Doo 2 Quote Link to comment Share on other sites More sharing options...
Angeló Posted September 2, 2019 Share Posted September 2, 2019 its fixed i played yesterday and today no problems Quote Link to comment Share on other sites More sharing options...
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