I was playing this game back in May, yes that's right, MAY! May 2 I sent a ticket to Neo letting them know that my scores were not registering on the score table. I told them I screen shot my game scores so I could prove I was withing the score table for a trophy. I told them this had been happening for a couple of days. I continued to try to send my high scores so I could earn a trophy. Do you think they asked for the screenshots? Do you think they gave me a trophy? Do you think they got right back to me saying it was fixed to try again? THE ANSWER IS NO TO ALL OF THESE QUESTIONS! Ok so why do I bring it up now? Well yesterday evening I got an email from Alice. She thanked me for writing in and told me the programmers are now aware of this problem and are working on the issue. She said hopefully it will be resolved shortly. OK come on! It took since May 2 until July 13 to answer that ticket! Then I get another message from Neo asking me if I would rate the support I received. Oh I did just that since they said they would love to hear what I think of customer service. Well, I haven't been banned yet but it may take 2 1/2 months for them to read the reply. I'm just aggravated that it took so long to reply.