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Thanks for the help. I think I have it figured out. I'm sorry I managed to get off topic here. SO! Back to the 2FA conversation please. Everyone's help was/is truly appreciated.

@Granny63020 You can either log-in to your email on your phone and send the picture or connect your phone to the computer via the charging cable, move the picture to your computer and send it from there. However if your phone is Apple iPhone you will need to sync it with your computer first via iTunes and it's really complicated. Android phones are easier to connect to the computer. So the first option is easier in my opinion. Just use the browser on your phone to log-in to your email , or download the e-mail app of your e-mail .. they all have apps now , gmail , hotmail , yahoo mail etc ...

Boy is it nice to know I'm not the only one out there that uses a regular (not phone) computer for neo. I put one of those sims? cards in the phone when we got them several years ago so they are 32 gig instead of 16 (I think). Every new phone we (hubby and I) have bought in the past we bought at the same time & got the same phone. He's worse than I am about using it. He depends on me to be able to figure out when something goes wrong. I call T Mobile if I can't figure it out. I bad, he's worse. He has never turned on the desk top. Strictly my computer. He has no idea how to use it or how it works. We are tech stupid family. I'm happy I have you all to ask questions and get answers from. Here is my latest *phone* problem. I ordered some coffee I like from this company. They sent me the wrong flavor. I sent them an email to let them know it was the wrong flavor. I explained that I realized the packages were very similar and understood how a mistake could have been made. I asked them where they would like me to send the product to for return and asked they give me a return authorization number so I could do so. I got a message from them telling me they want a picture of the product I wanted to return. I told them if they would give me a phone number I would text them a picture but that I have no idea how to email a picture taken with my phone. They weren't rude per sa but they more or less told me I had to figure it out and email the picture. Why would I want to send them the item back with a request for them to send the correct item if I were lying about this. If I were lying wouldn't I want to keep what they sent and try to get more for free? So, for the last week I have been trying to figure out how to send a picture through email which I have not done yet. I get frustrated and give up then try again another day, over and over this past week. So when I say we are a tech backwards family the statement couldn't be more true. I think I am going to be stuck with the product. I even told them I didn't notice it was the wrong product until I opened one or the 6 I bought. I told them I made 1 cup to see if I liked it so I wouldn't have to return it. I also said I didn't like it but would willing pay for the 1 container I opened if they would just send me what I wanted. They are still insisting on a picture. If I don't figure this out I'm going to end up keeping the stuff and ordering the coffee from a different company. It is the 1st time I have dealt with this one but it is going to be the last time for sure, no matter what the outcome is. I really don't like being called a lair either directly or indirectly. There are a lot of things I don't have but what I do have is a reputation of being a truthful, honest person. I',m sorry for the long message. I will get off my high horse now. I'm just upset about the whole thing and it made me feel better to at least tell someone, anyone about this problem. Sorry, but thanks for reading.

I too only use my desktop to play neopets and don't have any 2FA app on my phone. Everything that (administrative and medical apps) needs that has it's own program or sends a code to my e-mail. I realize it's highly recommended and do recommend it seeing that I've been hacked in the past as well, just like many others, but my phone is old and barely has any room on it to install new things. I even need to move all my pictures to my desktop from time to time to make room to actually do things. But as long is memory is the only problem (which I can solve easily by moving pictures) I'm not buying a new phone. I don't play any games on it. I only use it for messaging/banking/fb/browsing as a notebook for like groceries and duolingo basically. If I do need a new phone I'll probably turn it on myself as well, just to be safe.

@GillyTook Yikes, that is a nightmare! Although I learned via the boards that a lot of modern phones have 2FA built in. My phones are always a generation or two behind, so it's the GA app for me, but if your phone is a current model maybe see if it has one pre-installed? As for whether or not it's working I've heard mixed reports. I'm waiting until I see if they're going to add an option to remember your device for 7-30 (it currently doesn't, and while I'm fine entering the code every time I wanna check like, my bank account, I'm just... not going to the trouble of doing that a dozen+ times a day for a virtual pet site. I'll add it on if I ever take an extended break. I did send in a question to the editorial asking about that, and I've seen others requesting it too, so fingers crossed we get that added.