Monin

That's just fabulous news, Angelo! Maybe you got to be one of the 10 people this year who's tickets got answered.  :rolleyes_anim: 
 
That's kinda snide of me, I know, but when one person's problems gets sorted in a pretty timely fashion, it makes no sense that SO many others don't.
 
Can you set your gallery to private? You can, can't you? I know that kind of defeats the object of a gallery, but at least you can arrange your things for you to see.

I think that usually, if an account is frozen, the user lookup can't be viewed, but yours shows up just fine. Which is odd. Last activity on the account is listed as 29 days ago, which probably also means that it hasn't been hacked, considering you mentioned it's been almost a month since you were able to access it.
 
So I have no idea why you can't log in, but I'm pretty sure that you haven't been hacked or frozen.
 
(By the way, the Neopets FAQ mentions checking your spam folder if you haven't received your activation code. Any chance you haven't checked yours yet?)
 
*Edit: have you tried having your password sent to you? (It might also end up in your spam folder though.)

That happened to a side account of mine that I abandoned (crammushroominpants) for almost a decade! Sometimes TNT will freeze an account (but not make it visible unless you try to login) if there are too many outside login attempts. Usually this is from kids trying to brute force for UCs, but I'm not sure what caused it in our cases. I had to submit a ticket and Alice W unfroze it and reset the password for me. Did't even need the email or anything.
 
I'd definitely recommend changing your email. For some reason, some addresses will block Neopets emails and I don't know why lol

If you can try having it sent to a different email address. Some email accounts are blocking messages from neopets.

I'll run with your conspiracy theory for a moment, let me add this, what if it was a disgruntled but very capable TNT member that was fired, but knows Neopets's weaknesses and is now trying to take down Neopets for revenge. Now that would be a juicy story lol, and as improbable it may be, TNT would never admit that that's what happened if that were the case.
 
This topic has been edited by a member of staff (Rune Valentine).
The original topic has been answered.
Please check your user inbox to see if you have been contacted regarding this topic.
Per the reason above, this topic has been LOCKED. Please contact Rune Valentine if you have any questions regarding this action.

DO NOT contact on Facebook first!!
 
These are the steps you need to follow in order:
1. Create a side account to submit your ticket on and if you cannot get the help site to load then you need to email them directly at [email protected] but only do one. In your ticket be polite and positive and be sure to provide as much information about your account as possible to prove that you are the owner.
2. Update your ticket daily by using the provide more information.
3. Post on the Ticket Response Waiting Board which can be found in the Help section of the Neoboards. Just follow what everyone else there is doing.
4. Post on their Facebook page with your ticket number and politely ask that someone look into it.
 
In your correspondence it's best to be polite and positive because negative and rude tickets tend to get ignored for longer periods of time. On your side account you are free to participate in all aspects of the site until your account has been released back to you. Good luck and I hope you don't have to wait too terribly long, but wait times may still be a while. :)

This calls for a celebration! Congratulations! So HAPPY...I feel a happy dance coming on...
 
:rock:   (Curious to see if this works)  :shiftyeyes_anim:

OMG OMG Alice gave me all my items back !!
 
there were like 20 UB's missing and she restored them
 
she's an angel !!
 

darkcloset was restored by the amazing Alice !!
 
my gallery items were dumped into the SDB .. well , not all of them ... lots of them were stolen ... the UB's !! i'll have to do an i checklist ... but i'm sure that the most expensive petpets are gone .. as well as some other items ...
 
but my pets are safe and sound and their wearables too !!
 
she's working on another account now *music gallery* .. i'm really dreading the result ... there are lots of items there that you can't find anymore ... 
 

If someone stole those items, won't they show up somewhere? Maybe you or the team can search and see who is currently either selling those items or is now displaying them. Then have the staff check and see exactly when the items showed up on their accounts. I hope they can read an SDB if needed.

For Ghoul Catchers, just close off the "Log in or sign up" pop-up and you will get the original options including the "log in with Facebook" option. Forgot to mention that. 

Angelo, OMG!  I am soooooo sorry.  This is horrible.  Do you know WHY your account was disabled?  No, of course you don't, because they don't let you know why your account is disabled anymore.  That is ridiculous.  I don't blame you if you quit.  If they disabled my account/s I would quit too.  I am not playing their games.  I wouldn't start over.  I have only been playing for 8-1/2 to 9 yrs and I would quit.  I wouldn't rebuild my accounts.  All those trophies, avatars, NPs, galleries, etc.  No way!  I feel for you, I am so sorry.
 
Lilly, having multiple accounts is NOT against the rules.  It is against the rules to make NPs on more than one account.  (ie. playing games, having a shop, doing dailies, bank account, etc. on more than one account).  You can have a main plus 4 sides.  Your side accounts can be used for extra pets, storage of items, galleries, neohome.  You purchase items on your main, send them to your side, and put them in your gallery, neohome, closet, or SDB.  You can however collect Neocash gifted from TNT on your side accounts.  Hope this helps you with future decisions to have a side account(s).  They are actually very fun to have, and if anything ever happened to your main, heaven forbid, you need a side account to create a ticket.  TNT actually encourages it.

Oh no, Angelo! I'm sorry that TNT isn't moving on your ticket. You'd think that TNT wouldn't want to lose a valuable 13 year veteran and major contributor to their game site.  :sad01_anim:
I can't blame you, but I will feel lost without you.  :sad02: I wish there was a solution, but I can't think of one right now. We will miss you so much.

What's really upsetting is that TNT is silent on the issue. And we *know* that many people are having this problem. At least make a PSA letting folks know you are working on the issue.  :mellow:  <_<  :hmmph:

Oh no!  This is my worst nightmare!!  I'm so sorry...  I've never had multiple accounts because I'm terrified of being Frozen... 

Thanks for the link, I posted my ticket number there for three days and I got my account back today. I'm a very happy lady :happydance:

So, update.
 
I received my main account back today!  I don't know if it was a coincidence or not, but I posted on this board, http://www.neopets.com/neoboards/topic.phtml?topic=157288695 andstarted to send daily ticket updates.  Hopefully it helps!
 
I also got back all of my NP (plus an extra 2 or 3 million for some reason that I plan on doing charitable things with).  Most of my stolen items were also returned, except for the red codestones, which may account for the extra NP.

I love the birthday cupcakes, they're such a cute addition to the site. Just a quick warning though: you can only collect 1 cupcake per day, so if you have two pets with the same birthday, only one of them will give you a cupcake. (But the cupcake can be fed to any of your pets, regardless of which one's birthday it came from.)

View your pets' lookup on its birthday and you can choose 1 of 3 cupcakes to boost a specific stat (Yellow for strength, Pink for endurance, and Blue for defence). The nice thing is you don't necessarily have to use it on the pet you received it from in case you're focusing on another pet 

I didn't even know this was a thing, so that's good to know!  I'm off to look for birthdays now.