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Neopets Comments On Recent Server Attack


hrtbrk

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Neopets has made a statement explaining the recent sporadic downtime plaguing the site - it was a DDOS attack. They have taken the appropriate measures to try and mitigate the situation.

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Per TNT Luna,

Quote

Hi everyone,

We wanted to let you know that a couple of days ago, our servers were targeted by a distributed denial-of-service (DDoS) attack. In response, we implemented several temporary solutions to mitigate the impact. Unfortunately, this may have caused some of you to experience issues accessing the site, and we sincerely apologize for any inconvenience this may have caused.

Our team has been working tirelessly to resolve the issue, and the website should be up and running properly now.

We are continuously monitoring the situation to ensure everything runs smoothly, and we will provide further updates when we can.

Thank you so much for your patience, understanding, and for bringing these issues to our attention. We appreciate your support!

Thank you!

 

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Yes, they added information into their post that they needed to take some security measurements and that's what's caused the Captcha failures. If you clear out your cache and cookies it should work (better) and if you keep having problems contact them with information of the type of device you’re using, which browser you’re on, and your region. With the information they can hopefully find and solve the problem sooner.

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Is this why my pet is still stuck in the battledome as it won't load the 'fight' button when I enter (Somehow the AC games except for SOSD wouldn't load on my pc so I couldn't send scores, and after several weeks finally my laptop started showing screen again after trying several times through those weeks and getting noting but black which the AC games DO work on now so I guess that had noting to do with it. But the battle area doesn't work on either)? Because of that I can't use the healing springs and have to feed it by putting it in the neolodge.

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10 hours ago, enitul said:

Is this why my pet is still stuck in the battledome as it won't load the 'fight' button when I enter (Somehow the AC games except for SOSD wouldn't load on my pc so I couldn't send scores, and after several weeks finally my laptop started showing screen again after trying several times through those weeks and getting noting but black which the AC games DO work on now so I guess that had noting to do with it. But the battle area doesn't work on either)? Because of that I can't use the healing springs and have to feed it by putting it in the neolodge.

If your pet is stuck in the BD, did you happen to try battling on another device and then forget to exit the battledome after you were finished on that device? I saw a thread about that on the neoboards where someone was asking about a similar situation. Someone replied they had the same issue until they realized that the site thought they were still in a battle because they hadn't left the dome on their other device yet. Once they exited the dome on their other device, they were able to battle again on whatever device their main device was that they couldn't before.

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16 hours ago, Aquamentis12 said:

If your pet is stuck in the BD, did you happen to try battling on another device and then forget to exit the battledome after you were finished on that device? I saw a thread about that on the neoboards where someone was asking about a similar situation. Someone replied they had the same issue until they realized that the site thought they were still in a battle because they hadn't left the dome on their other device yet. Once they exited the dome on their other device, they were able to battle again on whatever device their main device was that they couldn't before.

It's more like, I entered the 2nd void fight (again for some plot points) and it won't load the 'fight' button on both devices. So I'm stuck in a fight I can't fight. I thought it was because my pc still loaded neopets in dutch whilst my laptop does it in english. But when I got onto my laptop again it still didn't load even though it has loaded before on pc as well as laptop. And while there has been an internet issue lately in my neighbourhood (won't get into detail about it) it's still wierd to me that all the other internet pages load like normal.

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10 minutes ago, enitul said:

It's more like, I entered the 2nd void fight (again for some plot points) and it won't load the 'fight' button on both devices. So I'm stuck in a fight I can't fight. I thought it was because my pc still loaded neopets in dutch whilst my laptop does it in english. But when I got onto my laptop again it still didn't load even though it has loaded before on pc as well as laptop. And while there has been an internet issue lately in my neighbourhood (won't get into detail about it) it's still wierd to me that all the other internet pages load like normal.

You probably need to withdraw from the battle then and then re-enter to fix it. Click on the Challenges button and Withdraw, it'll count as a loss, but at least it SHOULD fix the problem. You might have to do it on both devices. but try it on the one that you started to battle in first. And then see if it works on the 2nd device. If not, then do the same thing and withdraw on the 2nd device. If for some reason it STILL won't let you fight, though at this point it SHOULD let you start a new battle, you should submit a ticket to TNT.

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