BEE. Posted June 17, 2015 Share Posted June 17, 2015 I was playing YYB when my score wouldn't send. Refreshed the page and it said my premium had run out. I didn't even notice payment hadn't been taken until that notice. It auto-renews on the 17th of the month for me but I would have thought payment would still be taken even if that part of the site was down for a while.(maybe?) It's not my bank account, as that is fine. I'm not sure if I missed something somewhere saying it would be down, or how long it has been down for /: Has anyone else had this before? Quote Link to comment Share on other sites More sharing options...
Aquamentis12 Posted June 17, 2015 Share Posted June 17, 2015 Dang, it MIGHT be because they are switching their e-wallet people. Or whatever the service is called. I checked the premium page and it is still down. Unfortunately, I don't have an answer for you as to how long. But as today is now the 17th Neopian time, perhaps your sub will be renewed a bit later in the day? You could try the neopets Facebook page and either message them there or ask on their wall. Maybe you'll get a quick answer? Or you could try submitting a ticket through the Neopets site here... http://www.neopets.com/help.phtml I hope this helps, sorry I can't be of more assistance. Good luck! Quote Link to comment Share on other sites More sharing options...
Mouseykins Posted June 17, 2015 Share Posted June 17, 2015 I'm thinking it's probably because they're switching ewallet providers in the NC Mall. Right now NC Card redemption is unavailable until the 26th. But if premium subscriptions was going to be down as well I'm sure they would have mentioned something in the news and they haven't. I would maybe wait until tomorrow just in case your subscription does get renewed and if it doesn't, I'd contact support by sending in a ticket and a poke on Facebook if they're slow to reply. Kinda funny how when you want them to take your money they don't. Hope you get it sorted out soon. :) Quote Link to comment Share on other sites More sharing options...
BEE. Posted June 17, 2015 Author Share Posted June 17, 2015 (edited) Ahh, I've already sent in a ticket, but I've just seen an news article about a "technical glitch" with few banks over here where direct debits haven't gone through and money not showing up in accounts. Something happened over night, and my bank is one of those affected -.- Okay, so it looks like it probably IS a problem on my end then and not Neo.. hmm That is annoying. -.- Thanks for the replies though everyone. I'm going to close the ticket and keep an eye for when premium is back up and renew it then. Edited June 17, 2015 by BEE. Quote Link to comment Share on other sites More sharing options...
BEE. Posted June 17, 2015 Author Share Posted June 17, 2015 this just happened to me, but my premium isnt supposed to be over until september. im upset. So it probably isn't my bank then... I paid for something online and it has already been taken out of my bank account, so whatever issues there were may have been fixed. Even though this sucks, it's good to see I'm not the only one, this has happened to. Two people have also commented on Neo's facebook page about it. Banks having issues over night and neo not taking payments at the same time is very confusing. |: Sorry everyone, haha Quote Link to comment Share on other sites More sharing options...
The_Evil_Surgeon Posted June 17, 2015 Share Posted June 17, 2015 Mine just ran out. Funny, I remember renewing it for a year again.........last month on the 19th. A bit delayed to be having issues with it now, if you ask me. :thumbsdown: *summons Chuck Norris up to roundhouse kick something* Quote Link to comment Share on other sites More sharing options...
charelan Posted June 17, 2015 Share Posted June 17, 2015 no, I have a premium account and so far it's not affected granny63020 1 Quote Link to comment Share on other sites More sharing options...
mtsparky Posted June 17, 2015 Share Posted June 17, 2015 I wish they gave us some forewarning. it's not like they are inventing swtiching electronic providers, they must know the possible pitfalls of the transition period. I very much doubt theyd let paying customers payments laspe too long, as it is $$$$. What happens with the 5th pet? That would be atrocious if you had to pound a pet. Quote Link to comment Share on other sites More sharing options...
BEE. Posted June 17, 2015 Author Share Posted June 17, 2015 I wish they gave us some forewarning. it's not like they are inventing swtiching electronic providers, they must know the possible pitfalls of the transition period. I very much doubt theyd let paying customers payments laspe too long, as it is $$$$. What happens with the 5th pet? That would be atrocious if you had to pound a pet. You abandon it. 5th pet is, (I guess you could say) in limbo for 90 days, in case someone renews their subscription. When the 90 days are up, it will be put into the pound for anyone to adopt. When the subscription is renewed the pet is placed automatically back onto your account. Or you have the option of transferring it to another account. I'm missing my pet, Aukere already )-: Quote Link to comment Share on other sites More sharing options...
mtsparky Posted June 17, 2015 Share Posted June 17, 2015 That's awful. Who has extra space; I certainly don'?! I have only signed in today on my phone, I'm afraid to log on now. At least TNT as 90 day to straighten that out, not much comfort to you though. Quote Link to comment Share on other sites More sharing options...
Scoobert_Doo Posted June 17, 2015 Share Posted June 17, 2015 I hope this isn't too off topic, but I do have (pet) space available. I only have one pet. Yes, one. No, it's true. So, if you wish to transfer, please let me know. I am willing to "pet sit", until your preminum account issues are resolved. mtsparky 1 Quote Link to comment Share on other sites More sharing options...
BEE. Posted June 18, 2015 Author Share Posted June 18, 2015 Okay, my premium is back, but when I click on manage membership it says I don't have it. I click on a payment plan and get an error page /: Quote Link to comment Share on other sites More sharing options...
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