Ah, Board 7, always good for:
So, weren't Tony P, Rico S, and Alice W there when Neopets was owned by Viacom, and, before that, Adam & Donna? If so, seems they weren't part of the "Jump Start" lay-offs. But, yeah, it's like when contacting a telephone operator, they identify themselves as "Operator 20", or "Operator 13". In this case, it's "Tony P", or "Alice W". And, it reminds me of Internet ads, or, rather testimonials - "Best website, ever! - Tony P". They always mention first name, and last initial. I wonder if it is scripted. "Ok, John Doe. Welcome to your first day at Neopets Support. Today, you'll be playing the part of Rico S. A very strict customer support technician, who always says no first, and doesn't ask questions, later. Copy & paste these responses from here. Got it? Tomorrow, you'll get to be Alice W, who is a lot nicer."