hrtbrk Posted May 10, 2018 Share Posted May 10, 2018 Neopets has announced that they will be getting a new support system starting May 15th. As such, all current tickets will no longer be available. Quote Link to comment Share on other sites More sharing options...
Scoobert_Doo Posted May 10, 2018 Share Posted May 10, 2018 Here is a link to some info concerning Parature end of service: https://customers.parature.com/link/portal/3/22245/Article/6557/Parature-from-Microsoft-Transition Wondering if Neopets is transitioning to Dynamics 365 or to something else? Quote Link to comment Share on other sites More sharing options...
charelan Posted May 10, 2018 Share Posted May 10, 2018 I, for one, am glad. I have never been able to successfully send a ticket. I have tried changing computers, disabling pop-ups.. you name it, I've tried it. There is no way the new system could be worse. Quote Link to comment Share on other sites More sharing options...
jellysundae Posted May 10, 2018 Share Posted May 10, 2018 1 hour ago, charelan said: There is no way the new system could be worse. Hopefully the new system isn't reading this and thinking "wanna bet?! ". I'm ambivalent about this news, a new system doesn't mean a new attitude from the people dealing with the submitted tickets. *shoves Rico down a hole* GillyTook, kayahtik, charelan and 5 others 3 1 4 Quote Link to comment Share on other sites More sharing options...
DesertRose Posted May 15, 2018 Share Posted May 15, 2018 Too bad you didn't use that image for the caption contest. Lots of snarky, nautical potential there! kayahtik 1 Quote Link to comment Share on other sites More sharing options...
Scoobert_Doo Posted May 17, 2018 Share Posted May 17, 2018 This was posted today, on the "Help" Neoboard (aka HC): Quote Hello friends, Parature is officially no longer in service! R.I.P. This means we are now transitioning to Zendesk; our new system. We will keep the help page http://www.neopets.com/help.phtml updated with how to contact us for Support. Thanks again for your continued patience with this transition. -TNT ref: http://www.neopets.com/neoboards/topic.phtml?topic=159441391 I've heard of Zendesk. Just wondering how they are going to incorporate it with Neopets/tickets. I'm somewhat surprised they didn't go with Dynamics 365. If they did, they had a migration tool, to be able to transition all tickets to Dynamics 365. Quote Link to comment Share on other sites More sharing options...
jellysundae Posted May 17, 2018 Share Posted May 17, 2018 5 hours ago, Scoobert_Doo said: I'm somewhat surprised they didn't go with Dynamics 365. If they did, they had a migration tool, to be able to transition all tickets to Dynamics 365. Maybe that's exactly WHY they didn't go with it . . . Snark aside, it's probably better for people to submit shiny new tickets anyway, my one that had been hanging around un-opened for 3 years was probably quite stinky by now. Quote Link to comment Share on other sites More sharing options...
equiusbot Posted May 20, 2018 Share Posted May 20, 2018 when i was a manager at a pizza place we used zendesk at the end of the night to answer complaints. you could select like all the different categories that things applied to within the complaint once they were submitted. and there were literally hundreds of potential canned responses with room for personalization, but you had to go in and create them first. the most common response types were canned with [erase this generic complaint and replace with specific words used in the ticket]. i would be glad to answer any questions about the software i can and hoped i cleared some stuff up!! Quote Link to comment Share on other sites More sharing options...
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