bluegal Posted March 23, 2019 Posted March 23, 2019 Why is it so hard to get a response to request help??? I have been trying to reset my password for a WEEK, I have sent at least 4 request and NO one has bothered to respond, why is that Quote
Duma Posted March 23, 2019 Posted March 23, 2019 On Neopets a week is nothing. You could try their facebook page but other than that you just need to be patient. Quote
cottontailcat Posted March 23, 2019 Posted March 23, 2019 As far as Neopets goes, support requests usually take a few months. Follow the steps in the thread about frozen accounts, it talks about how to improve your chances of getting a fast response! Quote
hrtbrk Posted March 23, 2019 Posted March 23, 2019 Don't send in multiple tickets, that will likely just annoy them and clog the system lol Instead try reaching out to them here: http://www.neopets.com/neoboards/topic.phtml?topic=159268808 especially if you see staff talking there or on Facebook/Twitter during their work hours. Duma 1 Quote
lokiswolf Posted March 24, 2019 Posted March 24, 2019 Want to know something really weird? I came on to Neopets one day last week and my password didn't work anymore, so in a panic i immediately emailed the team with all of my backup info in case I was being hacked. After I emailed them I found a letter in my inbox about them requiring me to change the password. I have been playing for a very long time and this is the first time I have ever received an email from Neopets like that. Well, sure enough, the link was legit, they locked my account until I changed my password. I emailed them back saying "sorry, just found your email link, reset the password, thanks I'm back in" and they answered the sorry email THAT DAY with a "glad everything is working" !!! WHAAAA???? Same day service? acmerasta 1 Quote
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