I just bought four new items and they show up in the closet but not when customizing my pets

 

this is really confusing because my other clothing shows up, but not these new clothing I've bought

these items are all specific to a certain neopet, so they will not show up if your neopet is not the one the item was designed for-for example you have a Kau highlighted and your hat is only for Mynci's, your glasses are for Jetsams, etc. So unless you have any of these item specific neopets, they will not appear in the customization, only items made for all neopets or in this case specific to a Kau.

Thank you so much!

no problem! always willing to help. 

Also, if your pet is WEARING the item it will not show up - which is pretty frustrating as well. 

My closet won't open says there are no items there

 

The same thing is happening to me, how do i fix this