Help with NC gift from TNT

[shauns_fiancee]

Good morning all!  I had a lovely email this morning stating that i'd earned a 100 NC gift, which I was very excited about.  However, the NC hasn't shown up in my account.  Couldn't find anything I had to click on.  is anyone else having this problem, or is it not a problem because i'm doing it wrong?

Here is the message, thank you for your help!

The Gift of NC
Message: [Report Message]	You earned 100 BONUS NC during the Gift of NC promotion, which ran from November 29th through January 3rd. Thank you for being a loyal shopper! We hope you had a wonderful holiday season. Have fun spending your bonus NC at the NC Mall! - The Neopets Team

[Nielo]

Haven't heard anything about any issues with it, but perhaps it's just taking some time to show up on your account? I suggest giving it a day, and if it hasn't shown up by then, sending in a ticket.

[Hanso]

Apart from what Nielo suggested, maybe you could try visiting the NC Mall, if you haven't already done that? Sometimes (and for whatever reason) your NC balance doesn't update until you visit the NC Mall.

[shauns_fiancee]

i did try to go to the mall and loaded something in my cart, i will wait  

thanks!