Lady Lyuba Posted June 12, 2012 Share Posted June 12, 2012 Ok - in order to buy Premium I have to login when I'm already logged in, the same thing is true for checking my NC transaction log. But when I enter my information (CORRECTLY might I add), it keeps denying my information as invalid even though it is correct! To test if Neopets forgot my account info, I bought something in the NC mall, entered my password, it went through, and the purchase was successful. But if I log out, will I be able to get back in!? I know somebody else here was having this problem earlier with logging in. Should I file a help ticket? Quote Link to comment Share on other sites More sharing options...
Shiny Vulpix Posted June 12, 2012 Share Posted June 12, 2012 Well,I never had a problem like yours,but I think you should if they problem keeps happening.So I think you should contact them and they might solve your problem.If that doesn't work,then see if your internet connection is working.If it is,then it could be a glitch/bug.So I recommend you contacting them with a help ticket first. Quote Link to comment Share on other sites More sharing options...
Lady Lyuba Posted June 12, 2012 Author Share Posted June 12, 2012 Sent a help ticket, now I'm just waiting for a response....>.> Quote Link to comment Share on other sites More sharing options...
Haliaetus Posted June 12, 2012 Share Posted June 12, 2012 (edited) You should probably file a ticket just to be safe. It may just be because of the new updates, things may be malfunctioning a little. Whoops, well never mind this. Good luck! :P Edited June 12, 2012 by Haliaetus Quote Link to comment Share on other sites More sharing options...
Shiny Vulpix Posted June 12, 2012 Share Posted June 12, 2012 Sent a help ticket, now I'm just waiting for a response....>.> hmm,ok...im not sure if it might work but they might help fix the problem.-_-' You should probably file a ticket just to be safe. It may just be because of the new updates, things may be malfunctioning a little. Whoops, well never mind this. Good luck! :P the reason might be because it first came out?well...its my first time seeing it...also,congrats on your 5th neopet space!(if you get membership) This post has been edited by a member of staff (Neomysterion) because of a violation of the forum rules. Don't double post, there's an edit button on the lower right corner of your post that you can use to add more info to your post. Please check your user inbox to see if you have been contacted regarding this incident, then review our rules. Quote Link to comment Share on other sites More sharing options...
Lady Lyuba Posted June 12, 2012 Author Share Posted June 12, 2012 the reason might be because it first came out?well...its my first time seeing it...also,congrats on your 5th neopet space!(if you get membership) Thank you! I plan on moving one of my side pets to my main. Quote Link to comment Share on other sites More sharing options...
Shiny Vulpix Posted June 12, 2012 Share Posted June 12, 2012 Thank you! I plan on moving one of my side pets to my main. your welcome. This post has been edited by a member of staff (Neomysterion) because of a violation of the forum rules. Please make sure your posts are at 7 words or more, quotes don't count. Please check your user inbox to see if you have been contacted regarding this incident, then review our rules. Quote Link to comment Share on other sites More sharing options...
Nataluna Posted June 12, 2012 Share Posted June 12, 2012 logging into the new NC transaction section i have no problems, :( try changing your password and trying again? or clear your cookies/cache and try as well? good luck! Quote Link to comment Share on other sites More sharing options...
Lady Lyuba Posted June 12, 2012 Author Share Posted June 12, 2012 I can't access My Support for my ticket status. It either redirects me to the Neopet's homepage, the main Help page, or an Error page. Sending them a ticket on that did not help because they had no Bug Reports concerning the Help Center area. TNT STILL has not responded to my ticket yet. I've logged out, tried my password on User Prefs, bought something from the NC Mall, only the Transaction Log and Signup won't let me use my correct info. Neopets just doesn't want me to buy Premium I guess. It has to be a problem on my side or the logins are glitched for me. Did you have to enter the login page? Do I have to create a new password just to get in? Quote Link to comment Share on other sites More sharing options...
Secre Posted June 12, 2012 Share Posted June 12, 2012 I can't access My Support for my ticket status. It either redirects me to the Neopet's homepage, the main Help page, or an Error page. Sending them a ticket on that did not help because they had no Bug Reports concerning the Help Center area. TNT STILL has not responded to my ticket yet. I've logged out, tried my password on User Prefs, bought something from the NC Mall, only the Transaction Log and Signup won't let me use my correct info. I have that problem as well - it used to fix itself if I kept trying but it just seems to refuse to work now. Not helpful when you want to add something to your ticket!! Quote Link to comment Share on other sites More sharing options...
Ashbash Posted June 12, 2012 Share Posted June 12, 2012 Eek that stinks. I'm sure they'll respond to you as soon as they can though. Good luck! Quote Link to comment Share on other sites More sharing options...
Shiny Vulpix Posted June 12, 2012 Share Posted June 12, 2012 And try your best,maybe you should call the computer service or like what annukii said,maybe change your password. Quote Link to comment Share on other sites More sharing options...
Lady Lyuba Posted June 12, 2012 Author Share Posted June 12, 2012 If it's taking them so long to respond, maybe they're trying to figure it out? Or maybe they are just ignoring me? Once I sent in a help ticket that took weeks for them to respond. Quote Link to comment Share on other sites More sharing options...
chiaroscruo Posted June 13, 2012 Share Posted June 13, 2012 Eek, that's not cool. The ticket time isn't necessarily surprising, I've been waiting on one for over a month now, but you'd think if it involves money they'd get on it faster. About the support for tickets, though, like a few others said mine doesn't work either. I think that part of the site is just broken. Maybe someone should submit a ticket about that too. Quote Link to comment Share on other sites More sharing options...
UND3AD Posted June 13, 2012 Share Posted June 13, 2012 Premium has been having a few bugs lately actually. I wouldn't be surprised if this was one of them. Quote Link to comment Share on other sites More sharing options...
Lady Lyuba Posted June 13, 2012 Author Share Posted June 13, 2012 They've finally responded and said they will send me an update when the issue is fixed. Quote Link to comment Share on other sites More sharing options...
Shiny Vulpix Posted June 13, 2012 Share Posted June 13, 2012 Ok,so when they update,you might get your problem fixed.And you will also get your fifth neopet.Cool super shop wizard too! Quote Link to comment Share on other sites More sharing options...
Lady Lyuba Posted June 14, 2012 Author Share Posted June 14, 2012 They've sent me an update, saying the following: "This page doesn't recognize passwords with special characters (ie. $%!&) which is a bug! We'll update the page shortly to accept these characters which should allow you to log in. I just wanted to send you an update to let you know we've received your report, are aware of the problem and it's a priority to resolve it for you!" Quote Link to comment Share on other sites More sharing options...
Nataluna Posted June 14, 2012 Share Posted June 14, 2012 thats interesting, and a really fast response too, congrats :P thanks for posting the solution too ^_^ fingers crossed it gets fixed soon :) Quote Link to comment Share on other sites More sharing options...
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