hbw

Sadly the Facebook login option never worked for me and I was never able to sync it to my profile so I am no help there.
However, something similar happened to me a few months ago. I deleted my cookies and had forgotten my password bc it always kept me logged in/auto logged me in. I didn't know it but when I signed up for Neopets with my new account in 2013 I had used a work email to set up my account (no idea why, doesn't seem wise lol). I had never changed it, and left that job YEARS ago, so the email was no longer even valid, therefore I couldn't reset.
I sent in a ticket and explained my situation. No one got back to me so I tweeted at them about it, and immediately got a reply via Twitter and a reply to my email and they restored my account right away. They did want to know what email it was I could have used that was no longer valid to try to verify that way. Honestly I didn't know it was an option and gave them a bunch of other potential emails I have had over the years, and they still restored it (thankfully).
TLDR; send in a ticket, if they don't reply, tweet at them. ?

I, too, struggled to get the advent-video click yesterday. Took some dedicated time to click around on there. I swear I'd hit it like 5 times and it just wouldn't "take". I thought today would be the same or that difficulty might be increasing with time but it worked out really easily for me.

I probably will quit zapping if I win! I feel ethical quandries with zapping even though it isn't real life LOL.
Also to reply to the bit about sadness being healthy and normal, I totally agree. However, Grey-painted pets definitely seem to be dealing with something a little more permanent and deeper than healthy sadness. The older and more in touch with my chronic mental health obstacles I've gotten, the less appeal the grey colour has had to me for neopets - but I remember when I was a kid they were always my favorite. Nowadays, it's definitely mutant/stealthy/wraith types that are my favorite.

I probably will quit zapping if I win! I feel ethical quandries with zapping even though it isn't real life LOL.
Also to reply to the bit about sadness being healthy and normal, I totally agree. However, Grey-painted pets definitely seem to be dealing with something a little more permanent and deeper than healthy sadness. The older and more in touch with my chronic mental health obstacles I've gotten, the less appeal the grey colour has had to me for neopets - but I remember when I was a kid they were always my favorite. Nowadays, it's definitely mutant/stealthy/wraith types that are my favorite.

I actually think she looks pretty cool, in a unique sort of way. But all the same I hope the issue gets resolved soon!