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The Official "I Can't Access My Account. Now What?" Board.

.Brianna.
in Neopets Help

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Okay now, when I try to login it opens this:  

"Access to www.neopets.com has been denied.You are not allowed to view this page.
HTTP ERROR 403"

Can somebody help me?

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    • .Brianna.
      .Brianna.

      As you may have noticed, an increased number of Neopians have been losing access to their accounts recently. This is a thread that you can post on now, or at any time in the future, if you're having

    • animals6662
      animals6662

      Got my main back yesterday!Apparently my ISP was blocking the password reset emails..Alice had to send me the new one through the support email

    • Mouseykins
      Mouseykins

      @Scoobert_Doo is correct here. Once you get your main account unfrozen you can then transfer everything from your side/temporary main to your unfrozen main account. One thing that is advised to do is

    Posted Images

    I got locked out last year when there was a data breach and everyone had to change their passwords and stuff.  I started a ticket, got some replies, and didn't have the info they needed.  I was just today able to find the credit card I used to join premium in 2021 - Yay! so I just sent off the info a few minutes ago and we'll see what happens.  I haven't been on Neopets for quite awhile.  It says I was last spotted 6 months ago which is more recent than I remember, so we'll see if my account has been ransacked in the meantime.  My gallery doesn't look touched so I guess that's a good sign.  Anyways... my account is 11 years old and I don't think I'd ever be able to get another trophy for The Buzzer Game again if I were to start over.  So wish me luck!

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