fruitcake Posted August 23, 2016 Share Posted August 23, 2016 I tried to login today , keeps getting bad password info . Logged into my side account and checked my main , well its frozen , all my three pets are frozen with it but only my UC plushie draik was gone . sitting in an 8 years old account . I was't even on a hiatus , the last time I logged in was yesterday . I am super connected to my UC plushie draik and other three pets . They are all my permies and I had them for years , the connection is very strong :sad02: I am so scared and didn't even report that account because report will only result in the account with my draik frozen . and tnt is famous for being slow at response to tickets so I have tiny chance getting him back and I literally cried :sad02: . to be brutal honest . I rather find out who stole my pet and buy him back with real money rather than sending the ticket and being ignored for months even a year :sad02: I also want to remind all users , please , please , please change your password regularly . that is the only thing we can do to protect our accounts better . Quote Link to comment Share on other sites More sharing options...
aminoshiki Posted August 23, 2016 Share Posted August 23, 2016 I am so sorry this has happened to you =[[[[. It's ridiculous the things that people do in this world. Like honestly how is stealing a virtual pet going to get them anywhere in life? All it does is upset the hardworking people who raised their pets =/. It's also ridiculous that so many hacks have been happening lately. The security staff needs to get it together! I hear that using social media to bring attention to the situation may speed up the process a bit. Making notes on the official neopets facebook page, continuously posting in the neoboards about the problem, for example. I'm not sure which neoboard it goes in, if someone else here on tdn could get that link up that would be great? S_A 1 Quote Link to comment Share on other sites More sharing options...
Songbirdsara Posted August 23, 2016 Share Posted August 23, 2016 PLEASE do not attempt to purchase your pet back. I know it seems like the only plausible option, but it is also HIGHLY illegal and could result in a much more permanent freezing of your account. If you are a Premium member, you might be able to get quicker action by posting to their FB page. mcsneezy, S_A and deboratibi 3 Quote Link to comment Share on other sites More sharing options...
mcsneezy Posted August 23, 2016 Share Posted August 23, 2016 I definitely agree with Songbirdsara. It is soooo risky to buy a pet and, in my opinion, not even worth it.And also, I have always gotten a much faster response when I addressed them thru Facebook! I am super sorry this happened to you & hope you find some sort resolution :/ Quote Link to comment Share on other sites More sharing options...
fruitcake Posted August 24, 2016 Author Share Posted August 24, 2016 Thank you so much everyone :rolleyes_anim: . yes your guys are right . Purchase my pet back is never a good option no matter what . Well imo , the main problem is not scammers and hackers , but is tnt ... because In real life there are always bad people , its just part of our life . but the way tnt treats their users is truly sad ... I guess that is the reason why people on neopets trust each other less and less because they know that there is no where in neo you can actually get a fair outcome once you are in trouble . TNT sometimes can be worst than a bully . Now I understand why so many of my friends quit after either unfairly frozen or hacked . Its funny that I checked on my neo friends last week and out of 10 , at least I see 3-4 frozen accounts . They are all people I either know in real life or talks a lot on neopets and there is no way ( at least what I believe ) They can do something against the rules . In neo , you just cannot come across even one day without seeing any frozen accounts :sad02: anyone agree ? And I highly suspect this hack happened during my visit to a offsite fan site ( a place where you can just click all the dailies links ) . Please try not to visit any fan sites if you can ... My sister's account got hacked three years ago and was also highly suspect an fan site . Quote Link to comment Share on other sites More sharing options...
Snowbell Posted August 24, 2016 Share Posted August 24, 2016 I really hope you get your pet back. So many people have been getting hacked. Someone on the Pound Chat was bragging about all the people they have been hacking. One user believes that it has something to do with the shops you buy from. Quote Link to comment Share on other sites More sharing options...
raelilphil Posted August 24, 2016 Share Posted August 24, 2016 The same thing happened to me last month. I heard about someone's success when they posted a new ticket every day with the same information in polite language, posted with the ticket number daily on FB, and posted on http://www.neopets.c...topic=157288695this board every day. It only took me two days to get my 9 yo account back. I know those results are probably atypical, but it worked for me and is worth a shot, right? The kind of ticket you want to submit is Frozen Account from your side, and if you use the same email address for both accounts, you are more likely. aminoshiki 1 Quote Link to comment Share on other sites More sharing options...
charelan Posted August 24, 2016 Share Posted August 24, 2016 I am so so sorry to hear this! And it makes me so very nervous - it feels like there is almost nothing you can do to prevent it! Not sharing a password is obvious advice... But even without sharing with anyone it's hard to know how often you should change it and what other stuff you should do to be safe. Like aminoshiki said - stealing a virtual pet is so sad and gets nothing for the hacker so it's very hard to understand! Some people are such jerks :( Also - fruitcake mentioned using fan sites... is there danger to me doing my dailies from TDN like I always do? Quote Link to comment Share on other sites More sharing options...
hrtbrk Posted August 24, 2016 Share Posted August 24, 2016 TNT is very good at reversing trades, especially of stolen UCs. Submit a ticket. They are not "bullies". Also - fruitcake mentioned using fan sites... is there danger to me doing my dailies from TDN like I always do? TDN is no danger. We are a verified fansite and do not support illegal play of Neopets. Songbirdsara, Nielo and aminoshiki 3 Quote Link to comment Share on other sites More sharing options...
aminoshiki Posted August 25, 2016 Share Posted August 25, 2016 TDN is no danger. We are a verified fansite and do not support illegal play of Neopets. When you click the "community" link on the actual neopets site, you have an option to see certified and recommended fan sites. This includes TDN. I would stick to that list that neopets displays and not trust any other sites that offer access to dailies. Nielo 1 Quote Link to comment Share on other sites More sharing options...
charelan Posted August 25, 2016 Share Posted August 25, 2016 OK phew! I know nothing about computers so wasn't sure if this meant that the hackers could steal our information somehow even from the certified sites. I'll just stick to what I always do and try to change my password periodically! Thanks for the reply! Quote Link to comment Share on other sites More sharing options...
Lainey Posted September 5, 2016 Share Posted September 5, 2016 I'm so sorry to hear that! I'm new to neopets and I've seen people around the boards saying they've been hacked. I hope I don't get hacked? :( I'd cry if I lost my baby aisha plus I'm saving up for a transparent paint brush for my next future aisha. UC plushie draik that's a big loss, I'm sorry. People are so mean! Quote Link to comment Share on other sites More sharing options...
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