Upset about TNT's Ticket Response Speed

[jade4]

Come on. It's not that hard to tell me what the birthdate was for my lost account. It's not okay to neglect messages for years for people who haven't spent money on this site. This is ridiculous. 

[Mouseykins]

I'm sorry you're experiencing such a long wait time. Were you able to provide substantial information that the account is yours in the ticket? If not that may contribute to the slow wait time. Also try posting on their Facebook page. A lot of Neopians have gotten results by posting there. Just remember that you need to provide adequate information to prove the account is yours or they won't give it back. Things to help prove it's your account is any Neofriends you have, items in your SDB or equipped to your pet(s), which pets were created on that account etc. Basically stuff that no one but the account owner would know. Good luck getting a response from them.

[thumbelina91]

i dont know if it may help with this but I had problems with submitting tickets so emailed neo support and they got back to me within 48 hours; albeit it was over a NC mall glitch not a lost account but it could be worth trying?

 

good luck and I hope you get your account back!

[Tayloroo]

I totally feel your pain :( I tried to make a side account back in June or July and sent them a ticket because I can't activate the account.. Needless to say I have yet to get a response :l I tried messaging them on their Facebook as well :( I'm sorry! I hope they get in touch with you soon, it really is frustrating.. 

[jade4]

Thank you all for being so understanding! I'll try those methods. :) 

[Rune Valentine]

For reference, TNT's support email is [email protected]

 

I'm not sure how fast they respond through this, but some people have had some luck with it.

[Finn the Human]

I feel you haha. They usually eventually reply but its usually some time between 6 months and a year for me even on minor matters. Sometimes more.