Claiming Goodie Bag May Take Your Neocash! *update*

[hrtbrk]

There is currently a glitch in the NC Mall that takes your Neocash even if you didn't buy anything. Users on the neoboards claim to have figured out that claiming the free goodie bag is the cause.

 

If you claimed your bag yesterday, or today, please go back and check to make sure all of your Neocash is still on your account! If you have been deducted any Neocash - please submit a ticket via the help section!

 

 

As you may be aware, there's a *tiny* bug in the NC Mall at the moment that's setting some shoppers' NC balances to 0. Okay, that probably doesn't sound so tiny, but we promise it is. It's just a display issue that's tricking the Mall into thinking you have a balance of 0 when, really, your Neocash is safe and sound. Don't panic! We're working as quickly as we can to fix it, and your balance and purchasing functionality will be restored automatically once the bug is fixed.

 

Sorry for the inconvenience (and the scare)!

 

- The Neopets Panic Avoidance Team

[jesse_rocket]

Yikes! Well, I'm glad I didn't have any Neocash, in that case.

[skylar_noel]

Yeah, it took 75 NC from me! I've already sent a ticket in before I found this, but glad to know I didn't just lose it.

[Gvantsa]

Oh dear, and I thought I was going crazy. I lost around 70 Neocash and I was 100% sure I had not purchased anything, or any of it expired. We get notices for that. This explains everything. I'll go submit a ticket then.

[Judge of Paradise]

Both my fiance and I lost ALL our neocash, 300 on mine and 250 on his :c

[CAV of Gang Green]

I still have all of my NC (175). I guess I'm lucky once again. :guiltysmiley:

 

Sorry to those that did lose NC. Glitches suck.

[Shadaw the Rampage]

I thought my bar up there looked different. They took 25nc from me too.

[Wembly]

Umm, yeah, thanks for pointing this out. I know I had at least a couple hundred NC left. This is very unfortunate on me not remembering how much I had left. Hopefully they will remember and fix it for me but I will definitely submit a ticket x_x o_O

[Angeló]

this is the first time I'm grateful I don't have NC Mall access

 

:S but sorry about everyone losing your NC .. hope u get it soon

[Masaryk]

Thanks for pointing that out. All 550 of my NC is missing. I'll be submitting a ticket.

[Spritzie]

I didn't even notice. I lost 75 NC. Sending my ticket in now.

[jomarlive]

a leas i have no nc ...

 

 

This post has been edited by a member of staff (Spritzie) because of a violation of the forum rules.

Please keep your posts at 7 words or above.

Please check your user inbox to see if you have been contacted regarding this incident, then review our rules.

[Masaryk]

I visited the TNT News section of the Neoboards, and I found the following message:

 

As you may be aware, there's a *tiny* bug in the NC Mall at the moment that's setting some shoppers' NC balances to 0. Okay, that probably doesn't sound so tiny, but we promise it is. It's just a display issue that's tricking the Mall into thinking you have a balance of 0 when, really, your Neocash is safe and sound. Don't panic! We're working as quickly as we can to fix it, and your balance and purchasing functionality will be restored automatically once the bug is fixed.

 

Sorry for the inconvenience (and the scare)!

 

- The Neopets Panic Avoidance Team

 

No need to send in tickets, mes amis! TNT is aware that our NC isn't showing up, but it's still there!

[quit]

Just checked and the 150 I won from Qasalan Expellibox is still there.

[7_rayne_7]

For once, I am thankful that I do not have any NC laying around....

[Wembly]

Mine is all back now. And good thing it was just not showing the ammount, it wasn't actually gone because apparently I have 700 NC lying around o_O

[Shane for Wax]

If mine was missing it's back now. All 575 of it.

 

EDIT: Okay... it dropped and I didn't buy anything. what... all I did was go into the mall to check something out and it dropped when I left. :/

[Sammygdog_!]

:O I'm glad that none of my NC vanished I think I would have been "frothing at the mouth angry" *lol*

[Shane for Wax]

They said my issue was fixed but apparently not. Sent in a new ticket like I was told to. grr.

[hrtbrk]

Mine was like that too, until I started randomly clicking around the mall. Then it was reinstated *shrug*

 

Not sure if that has an affect or it was just good timing lol

[Shane for Wax]

Oh but see, it isn't showing as being 0. It's showing as dropped. So it's a different issue than everyone else's I think. lol

[RayHumbert]

Thank god I wasn't affected by this bug. Losing neocash sucks.

[Shane for Wax]

I haven't gotten an update on my new ticket. I still show as being at 425.