.Brianna.

As you may have noticed, an increased number of Neopians have been losing access to their accounts recently. This is a thread that you can post on now, or at any time in the future, if you're having issues with accessing your account and want to know what to do or how other users successfully regained access to accounts that they were locked out of as well as having frozen accounts restored. This way, you can come to this post and not have to hunt for other threads on the subject and all the information/best practices will be in one location for you. From now on, please post here instead of starting a new topic. Also note, this is a thread for the discussion of issues regarding account access, and isn't meant to be a general chat board while you wait, so please stay on topic. Updates regarding progress are fine, but please stay within the scope of the topic of account access. As a rule of thumb here are some of the recommendations that most users seem to make: 1. Use an existing side account or create a new side account to submit a ticket to TNT and if you cannot get the help site to load then you need to email them directly at [email protected] but only send one. Make sure you are polite and positive and be sure to provide as much information about your account as possible to prove that you are the owner. 2. Update your ticket daily by using the provide more information area. 3. Post on the Ticket Response Waiting Board which can be found in the Help section of the Neoboards. Just follow what everyone else there is doing. 4. Post on their Facebook page with your ticket number and politely ask that someone look into it. 5. In your correspondence with TNT be sure to remain polite and positive as these tickets tend to get looked at sooner then ones filled with anger and negativity. DO NOT SUBMIT MORE THAN ONE TICKET! If you have questions that are not answered here or other tips that helped you or someone you know regain access to their account please share them below.