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Lol. It happens. This is what they told me "please do not use &, # or @ since those can cause the account to lock".

I'm suprised by the @ actually; I've been using that with passwords on Neo without issue for the past couple of years. Passwords should be able to handle all of these very common symbols, so they should definitely include that in the passwords hints. (Like how it'll throw an error if you don't use at least 2 numbers.) Honestly, there's no (good) reason these characters shouldn't be allowed in passwords in the first place. Some of these symbols can have special meanings in certain scripting languages, sure, but there are ways to handle them to ensure they're treated like 'normal' characters when saved to the database. The fact that Neo apparently isn't doing that, isn't good. Also, I just came across this comment on the JellyNeo post: So for anyone still needing to reset their password: just use the 'forgot my password' feature instead of the form on the old account page.

Very happy to hear you got it back and that they responded with a solution so quickly.