Neo111Neo

I wonder if the password symbol locky stuff is new? I'm pretty sure my old passwords had them in them too. But good to know about the ad blocker thing as well and using the other way. I changed mine on the account page thingy AND had the forbidden symbols AND had an ad blocker. So I guess I was asking to get locked out LOL. I changed my other ones with ad blocker and on the account page though before seeing this and didn't have a problem. So I guess maybe it's also random? Like it CAN lock it but doesn't always? Still weird though.

Lol. It happens. This is what they told me "please do not use &, # or @ since those can cause the account to lock".

Lol. It happens. This is what they told me "please do not use &, # or @ since those can cause the account to lock".

What are those triggers so we can avoid them ?
last night i freaked out not being able to update my info
turned out i was still typing my old password 🤪

Thank you both. I heard back from them about the ticket. I was using characters that trigger it to lock, wasn't aware some would do that. I was able to get back in :). 

I changed my password to a temporary password (as per Jellyneo) and it let me back in ok, try contacting them on twitter with your ticket number, it seems to get fixed faster that way

you need to type it in manually ... sometimes copy/paste doesn't work especially with long passwords
also check that there's no space at the beginning of the box where you enter your password
this happened to me more than once

Very happy to hear you got it back and that they responded with a solution so quickly. 

Thank you both. I heard back from them about the ticket. I was using characters that trigger it to lock, wasn't aware some would do that. I was able to get back in :).