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Whoa... did it actually work? Sure looks like it. Your Petpet has been transformed. Imagine that.

Sorry, I totally missed your message! My answer should be in your inbox by now.

That's very odd. Perhaps you could try to use the 'recover username' function to check if the username is indeed connected to one of your e-mail addresses? If it's not connected, you might have to ask yourself if there's any chance at all that maybe you did have a separate e-mail address for Neopets at some point. If you're 100% sure you've got the right e-mail address & username, I wonder if it might be possible that someone hacked your account and changed the e-mail address associated with it. You said you were able to see that your account still exists on Neopets; can you see if anything (pet colours/amount of pets/etc.) looks different from when you last played? Either way, sending another message to Neopets support seems like a good idea; try to include as much information about your account as you can remember. And maybe ask them if they are able to see if one of your e-mail addresses used to be associated with the account, and if there's any chance the e-mail address on the account has been changed in the time that you were unable to log in.

The ray is fired at Jepire... ... and she changes colour to Maractite!! now i have two...