lojoco49 Posted February 21, 2018 Share Posted February 21, 2018 I was hesitant about sending in a ticket to neopets because of all the things I've read about people waiting months to get a response. So imagine my delight when they had responded to and fixed my issue within 12 hours - YAY TNT!! hpb63094 1 Quote Link to comment Share on other sites More sharing options...
rntracy1 Posted February 21, 2018 Share Posted February 21, 2018 2 hours ago, lojoco49 said: I was hesitant about sending in a ticket to neopets because of all the things I've read about people waiting months to get a response. So imagine my delight when they had responded to and fixed my issue within 12 hours - YAY TNT!! It all depends upon what the issue is. They can and have fixed issues very quickly, and other issues, people still have tickets open years later. I finally closed mine out after 1-1/2 yrs. I could tell by the way they had responded to my other issues, that they felt it was a "nonsense" issue. Other issues have been responded to and fixed within hours. But don't ever let the worry of them possibly not answering your ticket in a timely manner, determine whether or not you send a ticket in. I would bet that if you are having an issue, chances are, others may be having that very same issue as well. The more tickets they receive about a particular issue, the more likely they are to address it quickly. The worst that happens, you have an open ticket for a year. lol. If you don't send a ticket AT ALL, your issue can't ever get solved. hpb63094 and lojoco49 2 Quote Link to comment Share on other sites More sharing options...
lojoco49 Posted February 21, 2018 Author Share Posted February 21, 2018 15 minutes ago, rntracy1 said: It all depends upon what the issue is. They can and have fixed issues very quickly, and other issues, people still have tickets open years later. I finally closed mine out after 1-1/2 yrs. I could tell by the way they had responded to my other issues, that they felt it was a "nonsense" issue. Other issues have been responded to and fixed within hours. But don't ever let the worry of them possibly not answering your ticket in a timely manner, determine whether or not you send a ticket in. I would bet that if you are having an issue, chances are, others may be having that very same issue as well. The more tickets they receive about a particular issue, the more likely they are to address it quickly. The worst that happens, you have an open ticket for a year. lol. If you don't send a ticket AT ALL, your issue can't ever get solved. It was actually to try to retrieve a long lost neopet account for my son. Couldn't get a password reset link because the email address attached to the account no longer existed. I really didn't think they would treat it with any urgency at all hpb63094 1 Quote Link to comment Share on other sites More sharing options...
callmehername Posted February 21, 2018 Share Posted February 21, 2018 I got mine in more or less the same! Sadly with bad news, they don't wanna give me my account back :( Sciurus carolinensis 1 Quote Link to comment Share on other sites More sharing options...
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