CassandraA Posted August 25, 2016 Share Posted August 25, 2016 So I went to login on my phone this morning and my password didn't work. I tried 5 times, no caps lock. I try the forgot my password and it said its not a valid account. I login from my side to check my profile and it looks like it isn't frozen but all the items from my gallery are gone (idk why, only a handful of things were worth anything). Idk where to go and what to do. After 12 years I'm not rebuilding if I don't get my account back :( Quote Link to comment Share on other sites More sharing options...
midnight_spell360 Posted August 25, 2016 Share Posted August 25, 2016 Oh no CassandraA! Submit a ticket, follow the advice that TDN members have been posting to others about going on Facebook and posting polite requests with as much details about your account. I am so sorry to hear that such a good friend has been hacked in what seems like a rash of bad happenings. :sad02: Keep trying, we don't want you to lose your established account or to lose a good friend. :sad01_anim: Quote Link to comment Share on other sites More sharing options...
CassandraA Posted August 25, 2016 Author Share Posted August 25, 2016 So I have a new question... I neomailed my old account from my side and received an official warning. I said "please give my account back. I'm sure all my money is gone but can you change the pword back". I knew this wouldn't work but I figured it was worth a shot :( but the warning was awhile after the neomail was sent. Does that mean they reported me? Or is it just automatically detected? CassandraA 1 Quote Link to comment Share on other sites More sharing options...
.Brianna. Posted August 25, 2016 Share Posted August 25, 2016 The warning was probably because you were referencing passwords via neomail. TNT does not allow discussion of passwords on the neoboards or via neomail to protect user's information. Quote Link to comment Share on other sites More sharing options...
Snowbell Posted August 26, 2016 Share Posted August 26, 2016 I really hope its not goodbye forever just send in a ticket and be patient :) TNT takes a little while to get back to people sometimes. Quote Link to comment Share on other sites More sharing options...
CassandraA Posted August 28, 2016 Author Share Posted August 28, 2016 I went to look at my account today and it's been frozen... I'm so sad now. :( Quote Link to comment Share on other sites More sharing options...
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