Jump to content

Recommended Posts

Hi all,

I'm trying to send someone an NC mall item using a gift box.  It's the first time I've done it.  It keeps asking me for my password and pin and telling me that the password is incorrect.  I'm using the password that I use to log into my account.  Am I not doing the right thing?  Is there some other password to the NC Mall that I've forgotten or something?  I know I'm typing in the right password for logging into the account, and I didn't set a pin, so it can't be that.  I've also tried just submitting it without trying to put in a password and it still comes up as incorrect password.

 

What am I doing wrong????  Any help would be gratefully appreciated.

 

Thanks in advance,

Nic

Link to comment
Share on other sites

I'm really not sure how to help because yes, it should be your neo password. I have done a couple of trades recently and am 100% certain I used the neo password with no issues. I think it's case sensitive... could your computer be accidentally defaulting a capital letter in your password if it starts with a lower case? My new computer does this, so thought it might be worth mentioning.

Link to comment
Share on other sites

I'm really not sure how to help because yes, it should be your neo password. I have done a couple of trades recently and am 100% certain I used the neo password with no issues. I think it's case sensitive... could your computer be accidentally defaulting a capital letter in your password if it starts with a lower case? My new computer does this, so thought it might be worth mentioning.

Thanks.  It's an idea I can check out, although I don't recall it happening before, but with me and technology anything is possible.

 

EDIT: It's all good.  I've just realised I was trying to use the password for one of my side accounts in my main account.  :* 

In my defense, it was rather late and I don't think I was firing on all cylinders... :sad01_anim:

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...