pang Posted July 18, 2015 Share Posted July 18, 2015 12 hours ago, i played games on neopets and go to sleep without loging out. Then I come back and found out that I have to log in again. So I tried logging in only to be told my password was wrong! I kept trying until they tell me I made too many attempts and have to wait 1 hour to try again. So I waited. Tried again. Nope, doesn't work. Change my password and try again. Still not working. keep trying and get the second waiting period. What should I do? Is this happening to anyone? Quote Link to comment Share on other sites More sharing options...
MysteryAF Posted July 18, 2015 Share Posted July 18, 2015 I searched your username and it appears your account has been disabled. :s Quote Link to comment Share on other sites More sharing options...
Mouseykins Posted July 18, 2015 Share Posted July 18, 2015 Looks like your account has possibly been frozen for your protection. On a side account send in a ticket to TNT with as much detail on your account as possible, including as many neofriends as you can remember, pets you have personally created on that account, items in your SDB. Basically anything and everything you can to prove that the account is indeed yours and hopefully you'll get a rather quick response. Over the last couple of days there have been several accounts frozen because they have/or appeared to have been compromised. That is why in today's news TNT posted a short announcement about account security linking to their official neoboard on the issue. In the meantime you can continue to play on your side account. I'd also suggest that you change your passwords and PINS to your side account(s) just to be on the safe side. Sorry that you have to experience this! :( hrtbrk 1 Quote Link to comment Share on other sites More sharing options...
pang Posted July 18, 2015 Author Share Posted July 18, 2015 Okay. Never thought this could happen to me. 'course I basically do nothing except play games and collect np to buy stamps. It's 2 weeks now. And they haven't reply anything to me. Not even an automatic respond. Arrg This post has been edited by a member of staff (Spritzie) because of a violation of the forum rules.Please don't double post. If your post is the most recent reply and you would like to add something, use the 'Edit' button.Please check your user inbox to see if you have been contacted regarding this incident, then review our rules. Quote Link to comment Share on other sites More sharing options...
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