kkmarcelokk Posted May 9, 2014 Share Posted May 9, 2014 Hello, people! I was sooooooo excited to be a Premium Member of Neopets but unfortunately I just can't finish my payment process. Recently I bought a prepaid card just for Neo and I get an error everytime I fullfill my information: "Oops! We were not able to process your payment. Please verify your information and try again. If you have already received this message, please try a different payment method. If you continue to have trouble, please contact support at [email protected]" Does anyone know to deal with this? PS: Yes, prepaid cards are allowed for TNT, check their NC Mall Rules or just read below: You may use an applicable payment mechanism offered by us through the Site(s) including prepaid cards, credit cards or other payment mechanism (e.g., PayPal) to pay for transactions involving Neocash or Premium Membership. Quote Link to comment Share on other sites More sharing options...
Hert123 Posted May 9, 2014 Share Posted May 9, 2014 You could try using a different browser? Quote Link to comment Share on other sites More sharing options...
Xepha Posted May 9, 2014 Share Posted May 9, 2014 Well, it does say to contact support with your issue. I don't see why you wouldn't want to try that first. Anime 1 Quote Link to comment Share on other sites More sharing options...
Breaziecat Posted May 9, 2014 Share Posted May 9, 2014 :offtopic: Hey, I have a question. Xepha, I noticed that at the bottom of your side-profile thing, you have IRC Alias: Xepha, and then IRC moderator. I was wondering, what is IRC anyways? :S This post has been edited by a member of staff (hrtbrk) because of a violation of the forum rules. Please keep your posts on topic. You can find out information about our IRC channel here. Please check your user inbox to see if you have been contacted regarding this incident, then review our rules. Quote Link to comment Share on other sites More sharing options...
starstop_58 Posted May 27, 2014 Share Posted May 27, 2014 I had issues using a prepaid card as well I didn't think to contact them I just figured it didnt work. I ended up adding money to my paypal and just used that. Quote Link to comment Share on other sites More sharing options...
Novelista Posted May 27, 2014 Share Posted May 27, 2014 There used to be a number you could call to cancel your premium, so I should think it would work the opposite. Trouble is, I don't remember if it was "1-800-Neopets", "888-Neopets" or what. :P Quote Link to comment Share on other sites More sharing options...
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