Ashbash Posted July 7, 2013 Share Posted July 7, 2013 Hey everyone. So for some reason, I am not currently a premium member. I'm not sure why. I was yesterday and I thought it automatically renewed? I also signed up for another year back when they had this discount (I think around Christmas or something.) I became a member July 13th a year ago. Anyone know what would've happened? I didn't receive and email, neomail or anything. Quote Link to comment Share on other sites More sharing options...
Aquamentis12 Posted July 7, 2013 Share Posted July 7, 2013 Hmmm that is odd. And there are sufficient funds in whatever sign-up method you used so that it can automatically renew after the year was up? Because if there isn't. your premium membership would probably get dropped. The best thing I can advise, is to write or call Neopets customer service and find out why your premium wasn't renewed. It could be a glitch, but either way it's best to talk with TNT. Sorry I don't have more advice than that. I hope it helps you. Best of luck! Quote Link to comment Share on other sites More sharing options...
Ashbash Posted July 7, 2013 Author Share Posted July 7, 2013 Yeah there are definitely sufficient funds. Even if there weren't shouldn't my membership still be active until the 13th or am I wrong about that? I thought it would be a full year. Thanks, I'm definitely going to submit something. I'm so upset though because today was my day to be lent the grey wocky from TDN and get the avatar! Now I don't have my 5th pet spot open. :( Quote Link to comment Share on other sites More sharing options...
Rebecca~ Posted July 7, 2013 Share Posted July 7, 2013 That's so weird! Yeah, it should have been around or a couple more days at LEAST, and membership often hangs on for a couple days after it would normally end. It must have been a glitch. :( Ashbash 1 Quote Link to comment Share on other sites More sharing options...
Ashbash Posted July 8, 2013 Author Share Posted July 8, 2013 Still haven't heard anything. :( I was hoping they'd be faster since it was a premium thing and I figured they'd want my money. I just want to restock my shop! Quote Link to comment Share on other sites More sharing options...
D305 Posted July 9, 2013 Share Posted July 9, 2013 Same issue happened in January for me.. Took them over 2 months to get back to me with a solution. In the ned they said they couldn't offer me the discount price.. Even though now they have the promotion on again... >.> Quote Link to comment Share on other sites More sharing options...
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