BEE. Posted June 22, 2012 Share Posted June 22, 2012 Okay, so this has been happening since last night, when I logged out my main account, to go into my other account to do something. I went to log back into my main account, and it came up with the 'Add new device' page. Typed in 'HP Laptop' then the page reloaded. I tried again, and i did the same thing. it was getting late, so I decided I would try again in the morning. I just tried to do it again, but I still can't get past the same page! I can't log in on our desktop computer either, and I've tried in IE & Firefox (Chrome is my default browser) This is VERY annoying, as I have a LOT of info/pictures on there, and I have friends from around the world I've made and facebook is the only way for me to contact them now. I can log in on my phone, but not an actual computer /: I've deleted all browsing data, but still no luck. Is there any way to contact them? Their help pages are useless! I found a link to a form, but it's for those who's accounts have been disabled because of rule breaking. I've just been temporarily locked out, because I've been trying to gain access so much I need to be able to log in via comp ): hm, hoping this is in the correct forum.. EDIT: i can no longer log in on my phone, and i can't get past the page on my phone. Quote Link to comment Share on other sites More sharing options...
Rebecca~ Posted June 22, 2012 Share Posted June 22, 2012 Oh no! :( I'm sorry, I have no idea how to fix it. :( I don't get any 'add a device' page when I log in (yet, at least). I hope someone is able to help you though! Quote Link to comment Share on other sites More sharing options...
complicatedwishes Posted June 22, 2012 Share Posted June 22, 2012 I set it so I have to add a new device when I log in as well. I'm guessing you are pressing either save device or do not save? There's a few things you could try. Clearing all your browsing data and clearing the cache. As a last option you could uninstall your browser and then reinstall it. I remember having a problem similar to you once, I'm pretty sure it just fixed itself. Hope I've maybe helped. Quote Link to comment Share on other sites More sharing options...
BEE. Posted June 22, 2012 Author Share Posted June 22, 2012 Hm. So I just had another go (after finding a form secretly hidden on their help page) and filled it in. And BAM! I got my account back. It came up saying something like 'change your email password incase the cyber criminals have it' (not word for word). But I have my account back. Strange. I have no idea why it did this is the first place.. EDIT: oh, post above... I've done all of that, haha. after all that, it turns out it was something on their end. 12+ hrs -.- (And I was pressing both buttons.. save and dont save depending on my mood, haha) Thank you for trying to help though (: Quote Link to comment Share on other sites More sharing options...
complicatedwishes Posted June 22, 2012 Share Posted June 22, 2012 Haha no worries :) I'm glad you've solved the problem anyway! I remember when someone from Turkey actually logged into my account, so it got blocked and I got an email from facebook saying someone from blahblahblah, Turkey has tried to access your account :O Quote Link to comment Share on other sites More sharing options...
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