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neopetsrox14

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check to see if it's been autofilled. some browsers will save it and automatically fill it in for you. If that's not the case double check your settings.

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Once you've done as mouseykins suggests and if it still doesn't work then you're only option is to submit a ticket to the neopets team and see what they say about it...just make sure you put in the ticket exactly what you've done to check otherwise they'll just tell you to do that as well!

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