el_blubo Posted April 26, 2012 Share Posted April 26, 2012 Well I created a support ticket to get a frozen account back in mid February and it has yet to be addressed! I says on the ticket "Work in progress" but I dont see anything different. Whats going on is neopets support team really backed up or just really lousy... Quote Link to comment Share on other sites More sharing options...
Sweet_Jasmine Posted April 26, 2012 Share Posted April 26, 2012 I sent a support ticket to and I'm still waiting for them to reply back. I think there just really busy thats all. Quote Link to comment Share on other sites More sharing options...
el_blubo Posted April 26, 2012 Author Share Posted April 26, 2012 when did you make yours? This post has been edited by a member of staff (Spritzie) because of a violation of the forum rules. Please keep your posts at 7 words or above. Please check your user inbox to see if you have been contacted regarding this incident, then review our rules. Quote Link to comment Share on other sites More sharing options...
Xepha Posted April 26, 2012 Share Posted April 26, 2012 Some people have been waiting for over a year before getting back their account. Although if it says that it's work in progress, it's a good sign and you should be hearing back from them relatively soon. Quote Link to comment Share on other sites More sharing options...
Sweet_Jasmine Posted April 26, 2012 Share Posted April 26, 2012 when did you make yours? I accually forgot. Its been so long I haven't got a clue. :laughingsmiley: Quote Link to comment Share on other sites More sharing options...
el_blubo Posted April 26, 2012 Author Share Posted April 26, 2012 Some people have been waiting for over a year before getting back their account. Although if it says that it's work in progress, it's a good sign and you should be hearing back from them relatively soon. Well then thats a good sign! Thanks Quote Link to comment Share on other sites More sharing options...
lilshadowdweller Posted April 26, 2012 Share Posted April 26, 2012 Many frozen users (including one of my friends) have been waiting for a very long time. I imagine they have thousands of accounts to check up on. (Why else would they have such a delay?) I just hope that when they DO correspond with you, it's good news and that you have your account returned safe and sound. n_n Quote Link to comment Share on other sites More sharing options...
Rune Valentine Posted April 26, 2012 Share Posted April 26, 2012 Question: How much account information did you provide? I think if TNT has less info about you, they have a harder time authenticating the ownership of the account and therefore take much longer to get back to you about it. My last issue was resolved in a little under three weeks, but that's because I have a 25-page document about all my info so it got sorted pretty quickly. Although it says Work In Progress, which means it's being looked in to, you might want to send a follow-up ticket just to ask about it. Quote Link to comment Share on other sites More sharing options...
keiwo Posted April 26, 2012 Share Posted April 26, 2012 Mine has been open for about a month and a half now and hasn't been addressed at all. I'm super impatient so I've given up caring and am just focussing on establishing my new main :-) Quote Link to comment Share on other sites More sharing options...
el_blubo Posted April 26, 2012 Author Share Posted April 26, 2012 I just provided all of the information that there was boxes for and I have made 2 additions since then. But I wont neccisarily have it as my main, it is an account from about 3-4 years ago and I just want to get some of the items and one of my pets from it Quote Link to comment Share on other sites More sharing options...
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