freesia Posted December 14, 2011 Share Posted December 14, 2011 I tried to login with my username and password today but it keeps saying my password is wrong. When I sent a Forgot Password request through Neopets, I didn't receive any email from them after waiting for 30 mins. Has my account been hacked? I'm extremely worried... :( Quote Link to comment Share on other sites More sharing options...
Xepha Posted December 14, 2011 Share Posted December 14, 2011 Check to see if any of your pets or things in your gallery are missing. If they are, then the answer is yes. Get the account frozen for protection by filling the abuse form: http://www.neopets.com/autoform_abuse.phtml?abuse=account Then it can take over a month to get it back... Quote Link to comment Share on other sites More sharing options...
freesia Posted December 14, 2011 Author Share Posted December 14, 2011 Thanks Xepha. I've checked and my pets are still there. I don't have a gallery so I can't check. I have filled in the abuse form. Hope TNT will reply me soon. Sob... There's something weird. After I submitted the form, I tried to go to My Ticket to check but the page wouldn't load and just keeps going to the Login page... Quote Link to comment Share on other sites More sharing options...
Xepha Posted December 14, 2011 Share Posted December 14, 2011 The abuse form isn't like a ticket. You can't be updated about it. You will know it has been taken care of when you see that your account is frozen. Then you need to submit a detailed ticket to get your account back. One of my good friend had to go through the process recently. And he just got his account back last week. Good luck! Quote Link to comment Share on other sites More sharing options...
freesia Posted December 14, 2011 Author Share Posted December 14, 2011 Thanks for your help Xepha! Just wanna know did your friend lose any items/neopoints after he got back his account? And how long did TNT take to respond and freeze his account after he submitted the abuse form? Sigh... I can't help but think why there are evil people on this Earth who like to hack accounts.... I have been playing for 4 years and spent lots of hours earning Nps, trophies, avatars, training my pet. I'm praying very hard that I can get everything back intact T_T Quote Link to comment Share on other sites More sharing options...
Xepha Posted December 14, 2011 Share Posted December 14, 2011 I think it took under an hour to get his account frozen. And he noticed that one of his gallery item was missing, I think. Everything else was there and he made a lot of NP from having a bunch of SSS shares that skyrocked in the stock market. (He made 10M from that...) Everything negative, always come with a positive. Quote Link to comment Share on other sites More sharing options...
freesia Posted December 14, 2011 Author Share Posted December 14, 2011 Under an hr? Wow that's fast! I submitted 2 hrs ago and seems like my account is still not frozen??? By the way, how to tell that whether my account's frozen? Sorry for asking you so many questions... Mmm, now that I recall, I think I submitted a ticket instead of an abuse form 'cause it kept loading the Neopets Login page whenever I clicked the Abuse Form link. Got to go to bed now as I'm really tired after a hard day's work. But I doubt I'll sleep well. Quote Link to comment Share on other sites More sharing options...
Xepha Posted December 14, 2011 Share Posted December 14, 2011 See an example of what it looks like here. Quote Link to comment Share on other sites More sharing options...
xSummer Posted December 14, 2011 Share Posted December 14, 2011 i'm sorry i thought you were someone else haha. best of luck Quote Link to comment Share on other sites More sharing options...
MaraquanEyrie Posted December 15, 2011 Share Posted December 15, 2011 Looks like its frozen now, good luck getting it back and fingers crossed that your hard earned things are still there. Quote Link to comment Share on other sites More sharing options...
freesia Posted December 15, 2011 Author Share Posted December 15, 2011 Thanks for all the encouragement! Really appreciate it 0:) And yes, my account is frozen at the moment. Hope TNT will un-freeze it soon. Too bad I wont be able to collect the advent calendar stuff during this period. Please let all my NPs, stocks, items, pets be intact *big sigh* Quote Link to comment Share on other sites More sharing options...
Xepha Posted December 15, 2011 Share Posted December 15, 2011 Thanks for all the encouragement! Really appreciate it 0:) And yes, my account is frozen at the moment. Hope TNT will un-freeze it soon. Too bad I wont be able to collect the advent calendar stuff during this period. Please let all my NPs, stocks, items, pets be intact *big sigh* You know that you have to send a ticket for them to unfreeze it, right? Quote Link to comment Share on other sites More sharing options...
freesia Posted December 16, 2011 Author Share Posted December 16, 2011 Thanks for the reminder. I just sent another ticket to TNT requesting them to unfreeze my account :) Hmmm, am I wrong to say that their website security is not good? Seems like quite a lot of accounts have been hacked before. Quote Link to comment Share on other sites More sharing options...
HimitsuTenshin Posted December 16, 2011 Share Posted December 16, 2011 I don't think that their website secuirity is good either. One of my friends got hacked 4 times. She never got any of her accounts back. And other friends got hacked too. BUT: I'll hope that you get tour account back soon! Good luck! :) Quote Link to comment Share on other sites More sharing options...
Alynniae Posted December 16, 2011 Share Posted December 16, 2011 oooh, good luck with this, mean people 'round neopia... oh: you may collect the advent calendar stuff, dailies, etc... on a side right now, and send this stuff back to your main when you get it back. So you may still collect all your prizes. you may even play games, because you may use 1 of your sides as a temporary main. one more time: good luck! Quote Link to comment Share on other sites More sharing options...
freesia Posted December 17, 2011 Author Share Posted December 17, 2011 TNT really should upgrade their security. I wonder why aren't they doing anything about it.... All of us work hard to earn our NPs, trophies etc... If I cant get back my account (touch wood), I will stop playing neopets. No point playing and in the end, lose everything :sad01_anim: Thank you all for the good luck wishes! I do have a side but now not in the mood of playing until I get back my main account... Hi all, Just want to announce that I have gotten my account back after nearly 2 months of waiting!!! I thought I had lost my account forever T_T However, I had lost 100-200 items in my safety deposit box and more than 1 million NP worth of stocks. Oh well... *sob* Please TNT, I beg you pleaseeeeeee upgrade your security! This post has been edited by a member of staff (Neomysterion) because of a violation of the forum rules. Don't double post simply to bump a thread. You can use the edit button if you something that you'd like to see added. Please check your user inbox to see if you have been contacted regarding this incident, then review our rules. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.