Naamah D. Posted November 22, 2011 Share Posted November 22, 2011 So I got very upset one day for personal life reasons and sent a ticket to get one of my old accounts back out of my own stupidity. So how in the high heck am I gonna explain to whoever responds to my ticket that it was a mistake and I don't want to freeze my new account? Quote Link to comment Share on other sites More sharing options...
Spritzie Posted November 22, 2011 Share Posted November 22, 2011 If your ticket is just open and hasn't been addressed yet, I believe you can just close the ticket, and they won't see it/take any action. Quote Link to comment Share on other sites More sharing options...
Jess Is Somewhere Else Posted November 22, 2011 Share Posted November 22, 2011 And you've got plenty of time to cancel it, I've heard that it can take ages to get a reply. Quote Link to comment Share on other sites More sharing options...
Naamah D. Posted November 22, 2011 Author Share Posted November 22, 2011 If your ticket is just open and hasn't been addressed yet, I believe you can just close the ticket, and they won't see it/take any action. How do you cancel a ticket? This post has been edited by a member of staff (Spritzie) because of a violation of the forum rules. Please keep your posts at 7 words or above. Please check your user inbox to see if you have been contacted regarding this incident, then review our rules. Quote Link to comment Share on other sites More sharing options...
Spritzie Posted November 22, 2011 Share Posted November 22, 2011 You just select the open to close it. I think you just list a reason. So you can state you changed your mind, and change it to closed. Quote Link to comment Share on other sites More sharing options...
Naamah D. Posted November 22, 2011 Author Share Posted November 22, 2011 What if I can't do that either? How do you "open a ticket"? I did this while I wasn't logged on to my account. Migrht as well start fresh again if I can't do anything about this. Quote Link to comment Share on other sites More sharing options...
Rae Posted November 22, 2011 Share Posted November 22, 2011 But you can do something about it, which is what Spritzie is trying to tell you. What happened with your old account that you are trying to get it back? Was it frozen? Because if so it is extremely difficult to get back an old account that has been frozen, and you have plenty of time to cancel your ticket. You just go to the same area that you made your ticket, or check your email I believe they send you a link about it there as well. Quote Link to comment Share on other sites More sharing options...
Naamah D. Posted November 23, 2011 Author Share Posted November 23, 2011 The thing is that I wasn't logged on when I sent the ticket. However I sent another ticket saying that I want to cancel the one I sent. Quote Link to comment Share on other sites More sharing options...
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