naalaro Posted July 11, 2009 Share Posted July 11, 2009 So after all the changing of passwords and PIN numbers...i somehow managed to get scammed, and got frozen. sigh..first time for everything. Ah well i hope i get my account back, i really should had done that inventory and information checklist sooner! i somehow KNEW this would be coming ever since i suspected myself to have been compromised when i bought that codestone for 200 NP and found out about the shop wizard scam T.T Strangely, i feel only a quiet intensity to get my account back. No use for any emotion right now. Quote Link to comment Share on other sites More sharing options...
Sapphy the Swamp Witch Posted July 11, 2009 Share Posted July 11, 2009 Aww, I'm really sorry :(. I think TNT froze your account to stop someone getting into it...either that or the scammer froze your account. (I think I'll go with the former) Good luck getting your account back, TNT should unfreeze it eventually. Ugh, so many CGs around these days... Quote Link to comment Share on other sites More sharing options...
-Ryan Posted July 11, 2009 Share Posted July 11, 2009 Ugh, not Naalaro! D: Oh well, I hope you get your account back soon. Stupid hackers... Quote Link to comment Share on other sites More sharing options...
Masaryk Posted July 11, 2009 Share Posted July 11, 2009 Oh no! I'm really sorry to hear that it happened to you too. It doesn't seem to matter how much you try to protect your account, the scammers always seem to be one step ahead. Hopefully, TNT was quick enough to freeze it before any real damage was done. Filling out the account access form can be a huge pain, especially if you haven't catalogued all of your account info recently. That was the worst part for me - being completely panicked while trying to remember what books my pet had read, recent trades, stocks, etc. Just try to be specific, since I believe there are some TNT staff that don't bother actually reading the forms, but just do automated matching to account information. Make sure you use actual item names (check jellyneo.net) for inventory/SDB/books/trades, not generalizations. Anything you don't remember, leave blank. Don't guess. Also, provide past emails tied to the account and the dates you changed them, if possible. Don't expect a fast response from TNT right now. Due to the high volume of scammed accounts, it seems to take most people about a week to hear back from them. And, if you don't get your account back right away, don't give up! Fill in the form again (ask for help from a neofriend or TDN member - it makes it easier and less stressful). Good luck getting your account back quickly! Quote Link to comment Share on other sites More sharing options...
naalaro Posted July 11, 2009 Author Share Posted July 11, 2009 Oh no! I'm really sorry to hear that it happened to you too. It doesn't seem to matter how much you try to protect your account, the scammers always seem to be one step ahead. Hopefully, TNT was quick enough to freeze it before any real damage was done. Filling out the account access form can be a huge pain, especially if you haven't catalogued all of your account info recently. That was the worst part for me - being completely panicked while trying to remember what books my pet had read, recent trades, stocks, etc. Just try to be specific, since I believe there are some TNT staff that don't bother actually reading the forms, but just do automated matching to account information. Make sure you use actual item names (check jellyneo.net) for inventory/SDB/books/trades, not generalizations. Anything you don't remember, leave blank. Don't guess. Also, provide past emails tied to the account and the dates you changed them, if possible. Don't expect a fast response from TNT right now. Due to the high volume of scammed accounts, it seems to take most people about a week to hear back from them. And, if you don't get your account back right away, don't give up! Fill in the form again (ask for help from a neofriend or TDN member - it makes it easier and less stressful). Good luck getting your account back quickly! Ive sent in the form already, but just in case of that worst case scenario, i'll be taking your advice by heart. Thanks very much! Quote Link to comment Share on other sites More sharing options...
Ashbash Posted July 11, 2009 Share Posted July 11, 2009 I'm really sorry to hear about your account, I hope you are able to get it back. Good luck! Quote Link to comment Share on other sites More sharing options...
xfallxxoutxxgurlx Posted July 12, 2009 Share Posted July 12, 2009 Aw, I'm sorry. Don't worry too much though, when this happened to me TNT just froze my account for two days. After I submitted my form I got my account back the next day. And believe me when I say I had noooo clue what books my pets had read, what was in my sdb, etc. I keep a record of it now though. It hasn't been updated for a while though. lol Quote Link to comment Share on other sites More sharing options...
Lia Seeya Posted July 12, 2009 Share Posted July 12, 2009 Urgh, I'm so sorry to hear that. >_< I hope you get your account back soon! Quote Link to comment Share on other sites More sharing options...
May. Posted July 12, 2009 Share Posted July 12, 2009 Sorry to hear that, naalaro. :c All this CGing is driving me crazy. :S Quote Link to comment Share on other sites More sharing options...
blackcatmagic2003 Posted July 12, 2009 Share Posted July 12, 2009 I'm really sorry to hear that. I hope you get your account back soon. How do you keep track of what's in your SDB? Is there a form somewhere? Quote Link to comment Share on other sites More sharing options...
justine1023 Posted July 13, 2009 Share Posted July 13, 2009 Oh! :( that's horrible. There has been so many scams going around neopets lately, it's ridiculous. TNT should realize the problem and give you your account back though. I have had the same account for 6 years and i am scared to DEATH of something like that happening to me. Quote Link to comment Share on other sites More sharing options...
~Mike~ Posted July 13, 2009 Share Posted July 13, 2009 Yeah maybe they just froze the account because they saw that the password and pins were bring changed hah. Cant be mad at them for being a little cautions when accounts looks like they are being taken over(stolen). I think you'll probably get it back in no time. Quote Link to comment Share on other sites More sharing options...
FutureTXTurkey Posted July 13, 2009 Share Posted July 13, 2009 Poor Naalaro, I told you once already, but if the worst should happen, and you have to start over from scratch... Just let me know, I'd be happy to donate and help get you back on your feet. I'm sure a lot of other people would too. Quote Link to comment Share on other sites More sharing options...
lovedwallflower Posted July 13, 2009 Share Posted July 13, 2009 :( im so sorry? any progress so far? I change my passwords and pins reaaly frequently but it seems that no protection keep these sore losers out of our accounts :grr: Quote Link to comment Share on other sites More sharing options...
Mireia Posted July 13, 2009 Share Posted July 13, 2009 Maybe TNT shoul be thinking in a better way to protect our accounts... I'm terrified just thinking that someone could hack my account! Quote Link to comment Share on other sites More sharing options...
Alasaddor and Luna Posted July 13, 2009 Share Posted July 13, 2009 Yes, but I contacted TNT to get my poor Starry Gelert and Red Grarrl back, but they didn't reply. It's almost like they didn't care, and didn't believe me... Quote Link to comment Share on other sites More sharing options...
ajay Posted July 24, 2009 Share Posted July 24, 2009 thats terrible. id get on it if you want your account back, as im sure any stable minded human would. Quote Link to comment Share on other sites More sharing options...
caliama Posted July 24, 2009 Share Posted July 24, 2009 Aack! *freaks out* I need to do the checklist now. xD Good luck getting your account back! =) Quote Link to comment Share on other sites More sharing options...
jemm Posted July 24, 2009 Share Posted July 24, 2009 Do you have any update on how things are going for you? Mine was just hacked today, so I'm trying to read back and see what all has been going on. Best of luck for you! Quote Link to comment Share on other sites More sharing options...
tempdisplay Posted July 24, 2009 Share Posted July 24, 2009 It's like a surge of freezing accounts. this is like the 3rd topic of them posted. I am terribly sorry and am sure you'll get your account back as I got mine back for a similar reason, well I think it was a TDNF link that did it, a scammer user sent me a PM and I think that's how I got hacked. So just have patience and I'm sure everthing will be fine :) Quote Link to comment Share on other sites More sharing options...
fashiongirl25 Posted July 24, 2009 Share Posted July 24, 2009 I hate hackers more than I hate broccoli! (And that's saying something...) I hop you get your account back and that TNT unfreezes it. If you need more nps I'll be happy to donate some. Neomail fashiongirl25 (my neopets username.) Quote Link to comment Share on other sites More sharing options...
aspenwall Posted October 4, 2009 Share Posted October 4, 2009 A Cookie Grabber (or something) got me a recently (I have no idea when) and they got into my account and so it's been frozen. It's been three days and they've already gotten rid of my favorite pet. I'm sure my NP's are gone and because I didnt have any interesting items there really is nothing to recover is there? I mean besides my 9 year old account. Anyone have any updates on their frozen acounts? I filled out the form and heard back from someone asking almost the same questions but havent heard back again. :( This topic has been edited by a member of staff (Meowy) because of a violation of the forum rules. Please do not bump an old topic that has been inactive for over 21 days. But since it has become active again, it will remain open. Please check your user inbox to see if you have been contacted regarding this incident, then review our rules. Per the reason above, this topic has NOT been LOCKED. Please contact Meowy if you have any questions regarding this action. Quote Link to comment Share on other sites More sharing options...
niunia8856544 Posted October 4, 2009 Share Posted October 4, 2009 OMG thats awful! :crying: lets hope that tnt will unfreeze your account soon! Quote Link to comment Share on other sites More sharing options...
linda Posted October 4, 2009 Share Posted October 4, 2009 Oh my god. That stinks! When was the shop wiz hacking? I think I may've been away from neo at that time. Dumb crackers...wannabe hackers ==' *sighs* Quote Link to comment Share on other sites More sharing options...
Ubbles Posted October 4, 2009 Share Posted October 4, 2009 o .o" The date on this topic was like July... 3, 2 months ago? But sorry about your account. :\ Quote Link to comment Share on other sites More sharing options...
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