Oliver Posted December 4, 2016 Share Posted December 4, 2016 I lost an auction on a Strawberry paint brush, but I didn't get my neopoints back! What happened and how can I retrieve my lost money? Link to comment Share on other sites More sharing options...
suzanoberle Posted December 4, 2016 Share Posted December 4, 2016 How long has it been? I notice that the items aren't awarded immediately, and you don't get your NP back until the item is awarded. But it shouldn't have been more than about 15minutes or less. Link to comment Share on other sites More sharing options...
rntracy1 Posted December 4, 2016 Share Posted December 4, 2016 suzanoberle, Oliver said he LOST the auction, so his NPs should have given back IMMEDIATELY! Oliver, I would send a ticket if you haven't received your NPs yet. hunniebunlover 1 Link to comment Share on other sites More sharing options...
xd0rkus58 Posted December 4, 2016 Share Posted December 4, 2016 This happened to me back in June.. with a lot more neopoints. I submitted a ticket and STILL nothing! I never got the item, and I never got my money back. Link to comment Share on other sites More sharing options...
rntracy1 Posted December 5, 2016 Share Posted December 5, 2016 This happened to me back in June.. with a lot more neopoints. I submitted a ticket and STILL nothing! I never got the item, and I never got my money back. They have a LOT of tickets to deal with, with all of the frozen accounts etc. I would send an update to your ticket politely asking them what the status is on your ticket. Good luck to you. xd0rkus58 1 Link to comment Share on other sites More sharing options...
Oliver Posted December 5, 2016 Author Share Posted December 5, 2016 I finally got the NP back today. I don't know if TNT actually got my ticket or not cause they didn't reply, but the problem's been solved. This topic has been edited by a member of staff (.Brianna.). The original topic is now answered and will be closed. Please check your user inbox to see if you have been contacted regarding this topic. Per the reason above, this topic has been LOCKED. Please contact .Brianna. if you have any questions regarding this action. Link to comment Share on other sites More sharing options...
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