thumbelina91 Posted July 28, 2016 Share Posted July 28, 2016 so I haven't had internet for months and just got it back but to access my account I have to enter the date of birth I put in stupidly, I didn't put my own birthday in and cant work out what I did put I sent query to neo but know it can take a long time.. is there any other way I could sort this problem out or is it a case of making a new account and starting all over again? :( really sad cos I had my 3 dream pets on it!!! Quote Link to comment Share on other sites More sharing options...
Angeló Posted July 28, 2016 Share Posted July 28, 2016 you will need to send a ticket with as many info abt your account as possible ... (your pets names , items in gallery or SDB , etc) sometimes they can't sort it out though Quote Link to comment Share on other sites More sharing options...
thumbelina91 Posted July 28, 2016 Author Share Posted July 28, 2016 thanks for your reply so I sent an email from the account email with all of that - should I make a new account using the same email and send a ticket too then? Quote Link to comment Share on other sites More sharing options...
Mouseykins Posted July 28, 2016 Share Posted July 28, 2016 thanks for your reply so I sent an email from the account email with all of that - should I make a new account using the same email and send a ticket too then? No, do not email and send in a ticket. Do one or the other. You can post on their Facebook page to poke them into answering faster. Some people have better luck that way. You can create a side account and use that as your main until you get access to your other account. Quote Link to comment Share on other sites More sharing options...
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