rexifelis Posted October 5, 2014 Share Posted October 5, 2014 i have an old neopets account that i have not accessed in some time... i do not have access to the email address it was originally tied to... how can i fix this? i have looked quite a few places, tried several search engines but no help there... thank you for reading, rexifelis Quote Link to comment Share on other sites More sharing options...
hrtbrk Posted October 5, 2014 Share Posted October 5, 2014 You can submit a ticket to TNT and hope they return it to you, but you will likely need to provide a LOT of information such as the original email, former passwords, the first pet(s) you created, what might be in your safety deposit box, any trade history - anything to help prove that you are actually you. It's not going to be easy but there have been a few success stories posted here and they followed the steps above :D Best of luck - keep us posted! Quote Link to comment Share on other sites More sharing options...
Venus0523 Posted October 5, 2014 Share Posted October 5, 2014 One of my guild mates was able to get their account back under similar circumstances, but as stated above, required a ton of information. One of the other questions that was asked was if they had purchased anything with NC - I suspect it may be able to be traced that way to :) Good luck!! Quote Link to comment Share on other sites More sharing options...
rexifelis Posted October 5, 2014 Author Share Posted October 5, 2014 thank you, i will try submitting a ticket. no, i never did purchase any nc directly, i had purchased quite a few of the trading card game and entered codes from that on the game... Quote Link to comment Share on other sites More sharing options...
hrtbrk Posted October 5, 2014 Share Posted October 5, 2014 thank you, i will try submitting a ticket. no, i never did purchase any nc directly, i had purchased quite a few of the trading card game and entered codes from that on the game... If you still have those codes, that will be a huge asset to proving your identity! Quote Link to comment Share on other sites More sharing options...
lakecat Posted October 6, 2014 Share Posted October 6, 2014 Are you using a different computer now? If you have the old one, check your password files in your browser. Quote Link to comment Share on other sites More sharing options...
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