September 6, 201313 yr So, one month ago I signed for a FOUR-MONTH Premium Membership. Emphasis on that FOUR. Today I played Neopets in the morning and everything was fine. Then I spent the afternoon out, and I've now come back... to find out my Premium Membership is GONE! The special toolbar, the no-ads, everything! Well, actually the Space Faerie theme remained, for some bizarre reason. But that's the only thing that's left! What's wrong??? Has this happened to anyone? I've already sent in a ticket but I'm really nervous! This thing's expensive! GAAAH!
September 6, 201313 yr That's definitely odd, hopefully they get back to you soon, since it's a money-related issue and they can get in real trouble for it. Do you still have the payment info and confirmation? That might be helpful to add on to your ticket.
September 6, 201313 yr I assume that everything is back to normal now? Your Space Faerie charm is on your lookup, and that's generally a good way to tell if someone has Premium.
September 6, 201313 yr Author I assume that everything is back to normal now? Your Space Faerie charm is on your lookup, and that's generally a good way to tell if someone has Premium. Yes, but I'm not sure if it went back to normal because they realized their mistake, or because I simply subscribed again (I'm guessing the latter one, humpft). I just hope I'm not charged in double, that'd be a serious problem....
September 7, 201313 yr Yes, but I'm not sure if it went back to normal because they realized their mistake, or because I simply subscribed again (I'm guessing the latter one, humpft). I just hope I'm not charged in double, that'd be a serious problem.... If you are, I would definitely contact them about it- they're normally pretty good about dealing with Premium issues.
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