lils Posted December 11, 2011 Posted December 11, 2011 so the avatar guide here on TDN says that to get the Mazzew avatar, i need to : View your pet's lookup that has a Mazzew attatched to it for 221+ days. but i have a 777 days old Mazzew attached to my lupe, and i viewed my lupes pet look up pagehere: i don't get the notice of receiving the avatar! so i check my preferences on the board. sure enough it doesn't show me that i have the Mazzew avatar. What's going on? did this avatar retire? did they update a way of getting it? Quote
hrtbrk Posted December 11, 2011 Posted December 11, 2011 I haven't heard that the solution has changed, but maybe there's a glitch? Have you tried importing your avatars on NeoAvatars yet? Maybe you have it and you missed it on your list. Importing would be an easy way to check if you have it and it's hiding or if it really is a glitch :P But this wouldn't be the first time you looked at your lupes page, right? Chances are you got it a long time ago and are missing it in your list :) Quote
lils Posted December 11, 2011 Author Posted December 11, 2011 I haven't heard that the solution has changed, but maybe there's a glitch?Have you tried importing your avatars on NeoAvatars yet? Maybe you have it and you missed it on your list. Importing would be an easy way to check if you have it and it's hiding or if it really is a glitch :PBut this wouldn't be the first time you looked at your lupes page, right? Chances are you got it a long time ago and are missing it in your list :) the thing is i recent just imported all my avatars with the view source codes 2 days ago. i know i don't have it still.... Quote
hrtbrk Posted December 11, 2011 Posted December 11, 2011 Hmm. That's odd :guiltysmiley: It certainly should be rewarded to you. Maybe send a ticket and they'll tell you what's up! Quote
lils Posted December 11, 2011 Author Posted December 11, 2011 hmm, i guess i will send a ticket lol thanks for the help though Quote
hrtbrk Posted December 11, 2011 Posted December 11, 2011 This might be a weird suggestion, but have you tried viewing the lookup without a custom layout? I'm not sure if it would have any affect but could be worth a try. Maybe it's preventing it from displaying or something? The only other thing I can think of, aside from a glitch, is that you already unlocked another avatar of some sort using the mazzew. Quote
lils Posted December 11, 2011 Author Posted December 11, 2011 aside from a glitch, is that you already unlocked another avatar of some sort using the mazzew. i guess i'll try removing the layout first. but about the mazzew, do you mean if i unlocked another avatar with mazzew? i don't remember if i have, or even if there's another that requires a mazzew, but why would using the same mazzew affect this one? :S edit: i just tried removing my layout, didn't work either... :( Quote
hrtbrk Posted December 11, 2011 Posted December 11, 2011 Awe too bad that it didn't work. but about the mazzew, do you mean if i unlocked another avatar with mazzew? i don't remember if i have, or even if there's another that requires a mazzew, but why would using the same mazzew affect this one? It was something that was brought up a while ago, that you can't use the same petpet to unlock more than one avatar, but it could have changed. So I'd recommend ignoring what I said there since I can't find the editorial where it was mentioned :laughingsmiley: Quote
lils Posted December 11, 2011 Author Posted December 11, 2011 ohh okay lol well should i just buy another and wait 221+ days? O.o or would that be a waste... Quote
hrtbrk Posted December 11, 2011 Posted December 11, 2011 I'd recommend waiting until you hear back from TNT at the very least. Maybe they'll automatically give it to your or offer a solution. Maybe it's name is too short? LOL (just throwing out random suggestions) Quote
Angeló Posted December 11, 2011 Posted December 11, 2011 Try renaming the Mazzew I hope that would work ... Quote
lils Posted December 11, 2011 Author Posted December 11, 2011 ok i just tried changing the name... STILL DIDN'T WORK! D: this is frustrating me lol. must... have... avatar! no replies from the ticket yet, how long does that usually take? Quote
hrtbrk Posted December 11, 2011 Posted December 11, 2011 There's no way to tell. Might be a few days, might be a few weeks. Quote
lils Posted December 11, 2011 Author Posted December 11, 2011 (edited) oh man :O by then i'd probably be done my exams and totally forget about this avatar @___________@ OK I FINALLY GOT A REPLY! but it's an automated message. it would seem that i'll probably never get this avatar :@ Thanks for writing. We are sorry to hear that you are having problems with the site. We are aware of this issue and are working to resolve it as soon as possible. We appreciate your taking the time to report this issue to us! We have categorized your ticket based on this specific issue and we have reported it to the correct people. Since it has been categorized, we will be able to share any additional information that we learn with you through this ticket. Unfortunately, we will not be able to replace any items or Neopoints that may have been lost due to this bug. We hope to have this issue resolved shortly! Rico S., The Neopets Team Edited December 13, 2011 by lils Quote
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