yahoo101010 Posted October 1, 2011 Share Posted October 1, 2011 I thought that neopets was for free, well apparently my son stole my credit card to use the non neopet items also he is 12 years old and has lied and claimed he is over 18. 1. Who do I contact to reverse these charges, and can they be reversed if he has already used the items. 2. How can I have his account set to his actual age since I have decided that if he can't obey my rules he can't have access to those over 12. Quote Link to comment Share on other sites More sharing options...
Piticent Posted October 1, 2011 Share Posted October 1, 2011 Well depends...kinda. Neopets is free, but there are items/services you can choose to pay for and gain access to. 1) Did your son purchase NC or Premium? 2) If he got NC, which items? Either way, contact TNT about it by phone/email. If he got premium, they can cancel it, and for most NC items, they can remove the items from his account. I can provide more info if you tell us more info. Also, I'm not sure there is anything you can do to reverse the charges :( Quote Link to comment Share on other sites More sharing options...
Masaryk Posted October 1, 2011 Share Posted October 1, 2011 Neopets can reverse the charges. You will need to submit a ticket to Neopets support, by following this link: http://customersupport.neopets.com/ics/support/ticketnewwizard.asp?style=classic Please report any wrongdoing with your credit card or PayPal account by creating a NC Mall ticket by clicking the "Request Support" tab above. Thank you! Select the "NC Mall" option from the dropdown menu, and explain that your credit card was used without permission. As for resetting his age, send in another ticket, selecting Parent/COPPA as the option. TNT should be quick to fix these abuses. Quote Link to comment Share on other sites More sharing options...
Sweetdang Posted October 2, 2011 Share Posted October 2, 2011 I don't have to tell you the solution, cause they already did. :yes: But just thought I might throw this out - Neopets is free. I play it w/o NC. THey have lots of amazing graphics, items, backgrounds, toys food, etc that cater to the non paying crowd. Would be nice to have NC, but it's not really required- i still have a great gaming experience. :) Quote Link to comment Share on other sites More sharing options...
queensorchadragon Posted October 2, 2011 Share Posted October 2, 2011 It's frustrating that your son did that. Indeed, neopets is free save for particular clothes and a few things for habitarium. There's no real reason he should be spending money online. I rarely do, and it's my own debit card (I'm 19). If you contact TNT about it they should be able to set the parental restrictions back on his account as well. Quote Link to comment Share on other sites More sharing options...
nbbug132 Posted October 3, 2011 Share Posted October 3, 2011 If you do reverse the credit purchases the age thing won't matter becuase his account will be frozen. It is standard policy for websites like Neopets to ban/freeze accounts that have credit charge issues. Quote Link to comment Share on other sites More sharing options...
LoveBunny Posted October 4, 2011 Share Posted October 4, 2011 I guess everyone has already said what I was about to say. Just contact TNT about it. His account probably will be frozen though. So I guess ultimately the decision is up to you. Quote Link to comment Share on other sites More sharing options...
Secre Posted October 4, 2011 Share Posted October 4, 2011 To be fair, it sounds like he deserves his account to be frozen. Maybe starting from scratch will help to teach him that money don't grow on trees and your credit card is not to be stolen! But I have definitely read on their support page that they do have measures in place to refund money that has been taken without parental consent so you should be able to get it back. Whether he's used the items or not shouldn't matter. How much did he spend? Quote Link to comment Share on other sites More sharing options...
yahoo101010 Posted October 12, 2011 Author Share Posted October 12, 2011 UPDATE He spent a total of $50, and they are refusing to refund the money because apparently he was frozen for trying to scam other users. They are claiming since the account was frozen they cannot refund the money. Guess he has to work it off if I can't get this issue resolved which will take a while because he is grounded from doing chores until his schoolwork is getting better. It has been a month since school started (six weeks to be exact) and already he is falling behind in all his subjects. Quote Link to comment Share on other sites More sharing options...
Leila Posted October 13, 2011 Share Posted October 13, 2011 OUCH. I'm very sorry to hear that. I have a thief sister always taking money and such from my parents, so I see how frustrating it is. I'm also sorry that Neopets is being less than helpful in refunding you. They, unfortunately, seem to often forget that their fun website is also something people spend money on, and it leads to less than satisfactory customer service, especially in regards to freezing accounts that money was spent on. :mellow: Quote Link to comment Share on other sites More sharing options...
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