Dcoolb Posted April 7, 2011 Posted April 7, 2011 Well, I sent a ticket to the TNT team a week ago and still no response! Granted that it was on a weird subject (my old account. sigh...) I would expect a reply saying we are still working on it, can't be fixed, or just ignored. But noOoOoooo! Nothing. Way to help my feelings TNT! :sad02: Quote
Noog Posted April 7, 2011 Posted April 7, 2011 It took them two weeks one time just for a password reminder. I feel your pain. <_< Quote
Spritzie Posted April 7, 2011 Posted April 7, 2011 It all varies so much. The last ticket I sent in, it took them a week and a half to look into a Neomail warning I got, and tell me it was a glitch and I shouldn't have gotten it, and it wasn't even showing on my account. Then my previous 2 tickets, they answered the same day, even though both were submitted on Sundays. Quote
Angeló Posted April 7, 2011 Posted April 7, 2011 be patient .. these things sometimes take time especially if they're investigating your account ... try reminding them Quote
Marabot 108 Posted April 7, 2011 Posted April 7, 2011 Over a month for a daily dare ticket... bad TNT! Quote
Dcoolb Posted April 7, 2011 Author Posted April 7, 2011 Over a month for a daily dare ticket... bad TNT! No a ticket, like a problem... not a purchased ticket! lol! Quote
Noog Posted April 7, 2011 Posted April 7, 2011 No a ticket, like a problem... not a purchased ticket! lol! No, he means ticket. lol. TNT messed up on one of his Team Challenges. Quote
hrtbrk Posted April 7, 2011 Posted April 7, 2011 Very rude!!!! I still have open/unanswered tickets from July 2010. Quote
Rachany Posted April 7, 2011 Posted April 7, 2011 Even though this never happened to me, I heard it can take a pretty long time before accounts were restored:(. If I were you, I would be patient. Good luck! Quote
Viridian Posted April 7, 2011 Posted April 7, 2011 Give them 3 weeks max, if they still don't do anything after that, close the old ticket and send in a new one. They set their priorities, and might forget older tickets sometimes. So yes, unless you've gotten an email saying that they're working on it, just wait a couple of weeks and 'restart' your ticket. Patience is a virtue. Quote
bhaal_ Posted April 7, 2011 Posted April 7, 2011 Give them 3 weeks max, if they still don't do anything after that, close the old ticket and send in a new one. They set their priorities, and might forget older tickets sometimes. So yes, unless you've gotten an email saying that they're working on it, just wait a couple of weeks and 'restart' your ticket. This. I'm currently waiting for them to fix my Altador plot problem. Never got any of the rewards despite it being shown as finished. (No site theme, no avi, no trophy, no items, etc.) On the third ticket now, and finally they've said they're looking into it. But that was still almost three weeks ago. Quote
Bloods_Mistress Posted April 8, 2011 Posted April 8, 2011 Ouch....I dont really like some of the stuff they do either.... like the fact that unless you have old as crap firefox, you cant use their toolbar. Its been years since Firefox 1.5. Time to upgrade guys : / Quote
bhaal_ Posted April 8, 2011 Posted April 8, 2011 Ouch....I dont really like some of the stuff they do either.... like the fact that unless you have old as crap firefox, you cant use their toolbar. Its been years since Firefox 1.5. Time to upgrade guys : / Yeah, that annoys me, too... I want to use the toolbar because of Tarla, but no... Quote
Bloods_Mistress Posted April 8, 2011 Posted April 8, 2011 lol, and theres no way im gonna downgrade or -gulp- change to i.e. Quote
Viridian Posted April 8, 2011 Posted April 8, 2011 Toolbar doesn't work in the latest versions of IE either. Quote
brandongamer Posted April 9, 2011 Posted April 9, 2011 Well, I sent a ticket to the TNT team a week ago and still no response! Granted that it was on a weird subject (my old account. sigh...) I would expect a reply saying we are still working on it, can't be fixed, or just ignored. But noOoOoooo! Nothing. Way to help my feelings TNT! :sad02: I thought their support team isn't up to par still? Quote
Piticent Posted April 10, 2011 Posted April 10, 2011 Well, you must understand There are 184,836,755 Neopians. Granted not all of them have tickets, but TNT has to deal with a LOT each minute/day...Some tickets get answered quickely, some slowly....Just be patient Quote
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