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Ticket response


Khelddar

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Dear troyrulz1000,

 

 

Hello!

 

Thank you for writing in and sharing your experiences with our Habitarium game! We've categorized your ticket based on these issues and will do our best to fix them soon!

 

Unfortunately we do not have a solution at this time. The programmers are working on it.

 

If we have any more information or updates to share with you we will update or re-open your ticket accordingly as it has been categorized with the specific issue that you are reporting.

 

Thanks for writing in!

 

Yelena Z.

 

A solution for your issue has been suggested.

 

The Neopets Team

 

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Is that an auto reply? do they actual work on fixing the problem?

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They have ackwlodged your problem and probably added it to their list of things to investigate...

It's a kind of template, but it still means that a human has read it and took further actions regarding the ticket.

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that's an auto reply. if u sent one back then u will get an actual response. they always sent autos the first time about cause there is just so many and all they have to do is click forward on the one of many saved emails for this

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