joey1234144 Posted February 19, 2011 Share Posted February 19, 2011 Okkkkkkkkk... when i try 2 change something on my neopets profile, it says: We cannot update your personal information (1) WHT DOES THT MEAN???? :skull: O.o Quote Link to comment Share on other sites More sharing options...
Xepha Posted February 19, 2011 Share Posted February 19, 2011 It's a silly error that has been happening for a while. Here is a quick fix for it : log out of neopets, log back in and go to edit your profile. It should go through. Quote Link to comment Share on other sites More sharing options...
joey1234144 Posted February 22, 2011 Author Share Posted February 22, 2011 once again the profile editor says: Error: We cannot update your personal information (1) i logged off and logged back on.. it doesnt work :( Quote Link to comment Share on other sites More sharing options...
antiaircraft Posted February 22, 2011 Share Posted February 22, 2011 Where are you seeing this error? Since you've filed this under TDN Questions, I'm going to have to assume you're not seeing this on Neopets, but rather on TDN forums or myTDN, in which case you'll still need to specify which to get some relevant help. :) Quote Link to comment Share on other sites More sharing options...
joey1234144 Posted February 22, 2011 Author Share Posted February 22, 2011 Where are you seeing this error? Since you've filed this under TDN Questions, I'm going to have to assume you're not seeing this on Neopets, but rather on TDN forums or myTDN, in which case you'll still need to specify which to get some relevant help. :) i am seeing it on Neopets.. wht would i get on 2 post a question about NEOPETS and not TDN Quote Link to comment Share on other sites More sharing options...
joey1234144 Posted February 22, 2011 Author Share Posted February 22, 2011 how do i edit my profile with out having this occur: Error: We cannot update your personal information (1) :( i logged off and logged back on... it doesnt work :sad01_anim: Quote Link to comment Share on other sites More sharing options...
antiaircraft Posted February 22, 2011 Share Posted February 22, 2011 Thanks for clarifying. :) I'll get this topic moved to the correct section. The error you're seeing is pretty common, and the usual fix is to log out of your Neopets account and back in. I see you've done that already, so you may want to try clearing your web browser's cache and cookies, then logging in again. This topic has been edited by a member of staff ("AA"). The topic was posted in the wrong area. Please check your user inbox to see if you have been contacted regarding this topic. Per the reason above, this topic has been MOVED from TDN Questions to Neopets Help. This post has been edited by a member of staff ("AA") because of a violation of the forum rules. Duplicate topics merged. Please check your user inbox to see if you have been contacted regarding this incident, then review our rules. Quote Link to comment Share on other sites More sharing options...
joey1234144 Posted February 22, 2011 Author Share Posted February 22, 2011 Thanks for clarifying. :) I'll get this topic moved to the correct section. The error you're seeing is pretty common, and the usual fix is to log out of your Neopets account and back in. I see you've done that already, so you may want to try clearing your web browser's cache and cookies, then logging in again. This topic has been edited by a member of staff ("AA"). The topic was posted in the wrong area. Please check your user inbox to see if you have been contacted regarding this topic. Per the reason above, this topic has been MOVED from TDN Questions to Neopets Help. This post has been edited by a member of staff ("AA") because of a violation of the forum rules. Duplicate topics merged. Please check your user inbox to see if you have been contacted regarding this incident, then review our rules. still not working This post has been edited by a member of staff (Spritzie) because of a violation of the forum rules. Please keep your posts at 7 words or above. Please check your user inbox to see if you have been contacted regarding this incident, then review our rules. Quote Link to comment Share on other sites More sharing options...
antiaircraft Posted February 22, 2011 Share Posted February 22, 2011 Hmm. Sometimes you have to wait a while and log out/in again before it will work properly. Also, hitting the reset button may (or may not) help things. Quote Link to comment Share on other sites More sharing options...
joey1234144 Posted February 22, 2011 Author Share Posted February 22, 2011 Hmm. Sometimes you have to wait a while and log out/in again before it will work properly. Also, hitting the reset button may (or may not) help things. wht reset button? if i hit tht ill b afraid my account is GONE :/ if i kno wht reset button then.. maybe ill look at it Quote Link to comment Share on other sites More sharing options...
antiaircraft Posted February 22, 2011 Share Posted February 22, 2011 I'm not sure if it'll help much, but the 'Clear Description' link can be used to reset your user lookup. Maybe it'll clear up the editing issue. Quote Link to comment Share on other sites More sharing options...
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