itsnicholee Posted December 13, 2010 Share Posted December 13, 2010 Error: We cannot update your personal information I keep getting that message when trying to change my password/userlookup <_< I've logged out and in, many times. Reset the internet cache, cleaned cookies, cleaned temporary files, and I just can't figure out how to fix it any help? Quote Link to comment Share on other sites More sharing options...
selusa Posted December 13, 2010 Share Posted December 13, 2010 That's frequently happened to me too, but it usually clears up when I log out/log in. Have you tried using a different browser? If that doesn't work, I'd suggest sending in a ticket to TNT and hopefully they can do something about it. Quote Link to comment Share on other sites More sharing options...
itsnicholee Posted December 13, 2010 Author Share Posted December 13, 2010 Yeah. I tried a different browser too <_< Quote Link to comment Share on other sites More sharing options...
Kazedo Posted December 13, 2010 Share Posted December 13, 2010 Thats been happning alot to people on Neopets. Its a bug you think they would have fixed by now. I know alot of others have had it happen, try the Help section of the boards on Neopets. If there is a solution out there, someone there should know it. Quote Link to comment Share on other sites More sharing options...
Wembly Posted December 13, 2010 Share Posted December 13, 2010 It took me three days of constant trying and clearing cashe and logging in and out before it fixed itself <_< patience is a virtue I guess... Quote Link to comment Share on other sites More sharing options...
BEE. Posted December 13, 2010 Share Posted December 13, 2010 I just had to wait a few days for it to pass. Quote Link to comment Share on other sites More sharing options...
hrtbrk Posted December 13, 2010 Share Posted December 13, 2010 Try logging out and then logging back in. That seems to be the fix for a lot of people. Maybe I should read better LOL I'd send in a ticket about it if it's still persisting :) Quote Link to comment Share on other sites More sharing options...
itsnicholee Posted December 13, 2010 Author Share Posted December 13, 2010 It's been like that for more than a couple of days :mellow: Quote Link to comment Share on other sites More sharing options...
xSilverMistx Posted December 14, 2010 Share Posted December 14, 2010 this happened to me too, i dont know what was going on but i think they finished it Quote Link to comment Share on other sites More sharing options...
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