1bluefur

Okay, I'll try that. I mean, I did e-mail them after they took the original system down, with all that information and didn't get a reply then... But maybe that was during some weird transitional period. Fingers crossed!

I didn't... I didn't even realize it was launched yet! Very time I go to the help page I'm still getting the message that they're switching things around.

Hey so, I'm in a real jam here. My account has been active on and off for over a decade, in 2017 I attempted to log in after a few months of inactivity, the problem is my last log in I had changed my password and for some reason could not remember it! I tried almost every variation I could think of. In the end, I logged into a side account and make a support ticket... And I waited.. And I wait... A year later I decided to e-mail TNT's support e-mail directly with my ticket number, asking if they could please take a look since I really just wanted my account back. I provided the original birthday, original password, the original e-mail associated (which had been deactivated long ago, the site doesn't exist anymore) and other information only I would know. Four months later still no response, I check the website and learn that they were doing an overhaul of the help system.. Great. So I e-mail directly again stating that I had noticed this and gave them all the same information. It's is now May of 2019 and I have yet to hear a response. I'm extremely upset. Neopets has been a huge comfort for me since I created that account, I love my neopets. I don't want to let my original account go. But they refuse to acknowledge or answer my pleas... What do I do? Do I try to contact them on their Facebook page? I just want to feed my pets gosh darn it! 12 years of being a Neopian shouldn't so easily get tossed out the window! ~Alex