Mala

The only other thing I can think of besides what everyone else has already said, and I am by NO MEANS a computer expert, is scanning your computer for viruses, malware and/or spyware.  I had a severe issue with my computer, I would say 6 mos to a year ago now, where I couldn't even play games on ANY of the three main browsers (chrome, FF, IE) I ended up having to install Safari and that was the ONLY browser I could use for a while.  Problem was, it wasn't compatible with a lot of other things I needed my computer for, like online school.  I firmly believe the Ads from neopets contain different types of viruses and spyware.  I eventually had to uninstall the three main browsers and reinstall them, and I also use ublock, not because of selling info, just because I feel it is superior, and I haven't had an issue since (rntracy1 knocks on jellysundae's head :rolleyes_anim: ).  Hope you figure it out. 

Dear NeoFriends,
Hello to All!
I am not new to neopets but new to the forum. I started with neopets 8 years ago but sadly my neopet account was hacked.
Thereafter I lost interest. Recently I came across some news about neopets and hear I am back on.
Friends, I need some advice on Premium Membership.
Last Sunday I signed up for Premium Membership but yet to be in it. I have sent a ticket for Help and it has not been attended to.
I am lost. What's happening??? 
Best Regards,
Mala